At a Glance
- Tasks: Lead and grow a dynamic IT service desk team to enhance customer satisfaction.
- Company: Join a top-rated company known for its supportive culture and career growth.
- Benefits: Competitive salary, free parking, and opportunities for professional development.
- Other info: Office-based role with some flexibility and site visits in the East Midlands.
- Why this job: Make a real impact by building a new team and improving IT services.
- Qualifications: 5+ years in IT support with leadership experience and a customer-focused mindset.
The predicted salary is between 40000 - 45000 £ per year.
Location: East Midlands
Industry: IT
Salary: £40,000 - £45,000 per annum + Lots of benefits
Are you an IT Service Manager who can help build a new team of Support Analysts? Can you introduce best practice and instil a culture of accountability & ownership? Are you happy for 20% of your time to still be hands-on?
Our client, voted in the top 100 companies to work for, is looking for a Service Desk Manager to lead a small team and grow this function. Bringing more of this service in-house, you will still be working closely with 3rd party IT Service providers.
Managing a team of 1st/2nd line support analysts, you will be responsible for their general well-being, learning & development, and work allocation. You must be working in a management or leadership role now and be used to setting KPI’s / SLA’s, attending meetings, and engaging with the wider business.
Responsibilities:
- Develop and grow service desk team to improve customer satisfaction KPIs
- Maintaining and enforcing high-level support standards and procedures
- Improving quality of work and processes whilst focusing on customer satisfaction
Skills & Experience:
- 5+ years’ service desk/IT support experience including team leadership/management duties
- Working within a customer service role alongside IT technicians and engineers
- Experience in utilising the ITIL framework in the delivery of IT services
- ITIL environment experience, certification is a bonus
- Experience in desktop support, Microsoft & Office 365 suite (Outlook, Exchange, etc.). You’ll receive training on any business applications outside of these.
This role has a fantastic career path. As the company grows their IT Function, other roles and opportunities will present themselves to the right person. Salary on offer is up to £45K + Benefits. Free parking onsite. Office-based with site visits. Some flexibility when settled into the role. Office based in the East Midlands, commutable from Derby, Nottingham, and Leicester.
IT Service Desk Manager – Derby 45K employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Manager – Derby 45K
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ascent People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ascent People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ascent People Ltd!
✨Direct Apply to Ascent People Ltd
Let's not forget to apply directly through the Ascent People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Manager – Derby 45K
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ascent People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ascent People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
