At a Glance
- Tasks: Analyse data, write SQL queries, and provide top-notch support to customers.
- Company: A leading global tech firm with exciting growth plans.
- Benefits: Up to £34k salary, health benefits, training, and career progression.
- Other info: Great office culture with ongoing performance reviews and free parking.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Experience in SQL, problem-solving skills, and excellent communication.
The predicted salary is between 32000 - 34000 £ per year.
Are you an IT Analyst or IT Administrator who enjoys analysis and breaking things down and have good problem solving skills? Do you have software support/IT analyst experience as well as extensive SQL Server skills, are able to write and understand queries? Do you have an interest in data analysis? Do you have excellent customer service skills and are comfortable engaging with customers at 3rd line support level?
This Global Client in the East Midlands is looking for a skilled technical analyst with solid experience in writing SQL queries, reporting and analysis. Working within a support environment you will get involved at 3rd line level and will have some client contact. This client offers excellent training so not only will you be trained on their products so you can offer the best support possible but also have the opportunity to progress towards formal qualifications. Ultimately you will investigate, analyse and resolve customer tickets.
Responsibilities as the go‑to SQL Support Analyst will include:
- SQL / data analysis – using Microsoft SQL Server querying skills, along with spreadsheets and internal tools, to analyse data for complex support issues; writing ad‑hoc SQL queries for Service Desk operations
- Providing root cause investigation reports and major incident reports, as required and will ideally have Stored Procedures and T‑SQL/TSQL/Transact SQL knowledge
- Producing KPIs and work to SLA’s
- Assisting with investigations of latency and performance
- Monitoring the Service Dashboard and responding to alerts raised
You should be an excellent communicator, self‑starter, have the ability to manage client expectations and have excellent attention to detail. This role is based out of their Nottingham site. Commutable from Sheffield, Chesterfield, Derby and Mansfield.
This client is a very strong and stable organisation with some exciting future plans. An Enterprise Software Development house with a massive success story in the UK and embarking on an international journey. There is an attractive salary on offer (up to £34k dependant on experience) and benefits package including Pension, Free Parking, Health, Training, modern office facility and free parking, as well as future career progression. There are ongoing performance and salary reviews so plenty of opportunity to grow on this initial base.
If this is the new role you are looking for and you think you are a suitable candidate, please submit your CV for review or contact Bryn Evans on: 0161 905 1632. Candidates of all ages and backgrounds will be considered for this Job.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support – SQL
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We think you need these skills to ace Application Support – SQL
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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✨Brush Up on Your Statistics
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