At a Glance
- Tasks: Support external customers with software and application queries while solving problems effectively.
- Company: Join a progressive software house with a focus on customer service.
- Benefits: Earn up to £26k, enjoy great benefits, and access career progression opportunities.
- Other info: Dynamic team environment with ongoing training and growth potential.
- Why this job: Make a real impact by helping customers and enhancing their experience with leading software.
- Qualifications: 12+ months in 2nd line support with SQL knowledge and excellent communication skills.
The predicted salary is between 20000 - 26000 £ per year.
Location: East Midlands
Industry: IT
Salary: £20000 - £26000 per annum + benefits & training
Posted: 15/01/2019
Description
This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house’s growing Support Team. If you have these skills then please get in touch; you will not be disappointed.
This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further.
Key Questions and Requirements
- Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge?
- Enjoy supporting external customers with their software and application support requirements and queries?
- Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability?
- Experienced in high availability support (24/7) and have SQL knowledge?
Technical Toolbox
- Software and applications to external customers
- SQL knowledge and experience
- Support of high availability software/applications (24/7)
- Experience in clustered environments and SAN (storage area networks)
- Good problem-solving skills as well as being an excellent communicator who can keep calm when the pressure's on
Desirables
- Azure, Oracle, firewalls, patching, VPN, networking, etc.
Role Focus
The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: dealing with external customers for this client’s industry leading software and applications from their professional product range at the 2nd line support level.
Benefits
The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc.
If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after.
Candidates of all ages and backgrounds will be considered for this role.
Application Support Engineer (+ SQL & infrastructure) employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer (+ SQL & infrastructure)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascent People Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascent People Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Application Support Engineer (+ SQL & infrastructure)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascent People Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ascent People Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascent People Ltd!
How to prepare for a job interview at Ascent People Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
