Application Support Engineer (2nd line service desk)

Application Support Engineer (2nd line service desk)

Location: East Midlands

Industry: IT

Salary: £20,000 - £26,000 per annum + benefits & training

Posted: 07/02/2019

This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house’s growing Support Team. You will play a crucial role in ensuring that as much resolution happens as possible within the service desk at the 1st and 2nd line level. Full product training will be provided as well as ongoing opportunities to progress your career further.

Qualifications & Experience

• 12+ months commercial experience in supporting specialist applications & software.
• Experience in a similar position, customer service, problem solving and accountability.
• High availability support (24/7) with SQL knowledge.
• Experience with clustered environments and SAN (storage area networks).
• Excellent communication skills and ability to stay calm under pressure.

Technical Skills

• Software and applications for external customers.
• SQL knowledge and experience.
• High availability software/application support (24/7).
• Clustered environments and SAN.

Desirables

• Azure, Oracle, firewalls, patching, VPN, networking, etc.

Key Responsibilities

• Deal with external customers for the client’s industry‑leading software and applications at the 2nd line support level.
• Provide 2nd line support, troubleshooting and resolution of issues.
• Maintain documentation and troubleshooting guides.
• Collaborate with 1st line staff to resolve incidents.

Benefits

• Salary up to £26k, benefits package, promotion opportunities and training.
• Commutable office based in Leicester, East Midlands.

Equal Opportunity

Candidates of all ages and backgrounds will be considered for this role.

Recruiter: Bryn Evans
Phone: 0161 913 2621
Email: bryn.evans@ascentpeople.co.uk