Application Support Engineer (1st line) – SQL – 50% remote
Location: East Midlands
Industry: IT
Salary: £22,000 – £25,000 per annum + benefits + remote
Posted: 12/08/2021
Description
Our client is a profitable and rapidly expanding Software House. They are looking for a Software Support Engineer / Application Support Engineer (1st line support) to join their busy Software Support team. Full training of the client’s software will be provided. The role currently operates fully remote and will transition to a 50/50 remote/office arrangement in the New Year.
Key responsibilities include:
- Provide first‑line support for the client’s software suite
- Log and manage support tickets effectively
- Troubleshoot database and SQL Server related issues
- Communicate solutions clearly to users and stakeholders
Qualifications
- Previous experience in an application software or customer support role
- Experience handling first‑line support tickets
- Understanding of databases, preferably SQL Server
- Strong verbal and written communication skills
Benefits
We offer a competitive starting salary up to £25,000 with additional benefits and flexible remote working. The client is committed to technology and product investment, providing ongoing training and career progression opportunities. The office is based in Coventry, commutable from the wider Coventry/Midlands area for occasional on‑site days.
Recruiter
Phone: 0161 913 2621
Email: bryn.evans@ascentpeople.co.uk
Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.
Application Support Engineer (1st line) – SQL – 50% remote employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
