At a Glance
- Tasks: Provide top-notch support for O365, Hybrid Exchange, and VM Ware in a dynamic environment.
- Company: Join a global software house with a forward-thinking team culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and health benefits.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact while working with cutting-edge technology and diverse clients.
- Qualifications: Experience with Windows Server, Hyper-V, and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: East Midlands
Industry: IT
Salary: £35,000 - £45,000 per annum + Pension, Health, 25 days
Posted: 16/02/2018
Are you a 3rd Line Support Engineer who has worked in complex hybrid exchange environments? Do you have experience of working with Windows Server 2008-2016? Are you comfortable working with Office 365?
ROLE: We have some 3rd Line Support roles with a global software house. One role is to work on the internal systems, the other is to work on their hosted environments for the external client base. We are looking for good all-rounders, engineers that can work in multiple technology environments, can engage with users remotely and deskside – good communicators. Knowledge of Hyper-V virtualisation environments is required alongside O365. Joining a forward thinking and driven team this role will have you reporting into the IT Support team leader.
Some of your responsibilities will include:
- Technical expertise in: Windows Server 2008-2016, Hyper-V, Office 365, RDBMS SQL/Oracle
- Focus on delivering excellent customer service and experience
- Asset Management of hardware and software
- Build and deployment of server architecture into the data centre with supporting documentation in line with company standards
- Provide support at all defined maintenance weekends as required by the business
- Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
- Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
- Building strong partnership relationships with customers
- Contribute to monthly/quarterly KPI reports for the Company Board Reports
Apart from a strong technical aptitude, personality and motivation is equally important. This is an extremely fast paced environment where attention to detail and meeting deadlines is critical. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is key.
Salary & Benefits: Up to £35,000 - £45,000, 25 days holiday, Pension, Free Car Parking and Health. Modern office facility is commutable from Nottingham, Derby and Leicester. Candidates of all ages and backgrounds will be considered for this role.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer – O365, Hybrid Exchange, VM Ware
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ascent People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ascent People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ascent People Ltd!
✨Direct Apply to Ascent People Ltd
Let's not forget to apply directly through the Ascent People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer – O365, Hybrid Exchange, VM Ware
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ascent People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ascent People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
