At a Glance
- Tasks: Support bespoke applications and SQL Server systems while solving problems and providing excellent customer service.
- Company: Join a progressive global software house with a growing Service Desk Support Team.
- Benefits: Enjoy a competitive salary, pension, health benefits, and 25 days of annual leave.
- Other info: Opportunities for promotion and candidates of all backgrounds are welcome.
- Why this job: Make a real impact by helping clients and gaining valuable DevOps training.
- Qualifications: Four years of experience in application support and strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
3rd Line Software Support
Location
East Midlands
Industry
Salary
- £35,000 - £45,000 per annum + Pension, Health, 25 days leave
- Overview
An experienced Application Support Specialist is needed to join a progressive global software house’s growing Service Desk Support Team.
The role focuses on supporting bespoke applications and SQL Server based systems and requires strong problem‑solving skills, excellent communication, and a customer‑service mindset.
The specialist will engage in SQL Server administration, training, installation, client‑facing responsibilities, and remote support.
Dev Ops training will be provided.
Requirements
- Minimum four years of commercial experience supporting bespoke applications or software.
- Experience supporting SQL Server based systems.
- Strong customer‑service orientation, problem‑solving accountability.
- Self‑motivated to work independently and collaboratively.
- Experienced in regulated environments, following procedures and processes.
Responsibilities
- Provide first‑contact resolution to the Service Desk where possible.
- Support and troubleshoot SQL Server based systems.
- Assist with installation, configuration, and maintenance of software.
- Deliver training and develop training materials for users.
- Provide client‑facing and remote support.
- Participate in Dev Ops initiatives and gain training in automation and Power Shell.
Desirables
- Experience in training development.
- Dev Ops / Automation / Power Shell experience.
- ITIL environment experience or qualifications.
- Strong customer‑service orientation and engagement skills.
Benefits
- Pension contribution.
- Health benefits.
- 25 days annual leave.
- Opportunities for promotion within the organization.
Candidates of all ages and backgrounds will be considered for this role.
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3rd Line Software Support employer: Ascent People Ltd
Ascent People Ltd is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Warrington. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while developing impactful business strategies in a supportive hybrid environment. Enjoy the unique advantage of flexible working arrangements, allowing you to balance professional development with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Software Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ascent People Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ascent People Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ascent People Ltd!
✨Direct Apply to Ascent People Ltd
Let's not forget to apply directly through the Ascent People Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Software Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ascent People Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ascent People Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ascent People Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
