At a Glance
- Tasks: Provide first and second line support for bespoke applications and manage service desk calls.
- Company: Global software house known for investing in people and career growth.
- Benefits: Competitive salary up to £27,000, cross training, and excellent career prospects.
- Other info: Open to applicants from all ages and backgrounds.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong helpdesk experience and knowledge of ERP software preferred.
The predicted salary is between 23000 - 27000 £ per year.
- 1st / 2nd IT Line Support – Bespoke Application Support
- Industry: IT
- Overview
We are recruiting on behalf of a global software house that is recognised for their investment in people including excellent training and career opportunities.
Responsibilities
- Provide first and second line support for service desks.
- Prioritise and manage calls on a busy service desk.
- Identify and resolve issues before escalation to software development.
- Support applications including Dynamics, SAP, Navision, Oracle, etc.
- Maintain and utilise reporting tools such as Crystal Reports or Business Objects.
Qualifications
- Strong background in B2B helpdesk and software support.
- Excellent communication, problem‑solving, analytical, and proactive skills.
- Experience with ERP software (Dynamics, SAP, Navision) preferred.
- Knowledge of Visual Studio, SQL Server, MS Windows, and . NET environments.
- ITIL qualification considered highly.
Benefits
Cross training opportunities; competitive salary up to £27,000; excellent career prospects within a stable organization.
Equal Opportunity
Applicants from all ages and backgrounds will be considered.
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We think you need these skills to ace 1st / 2nd IT Line Support – Bespoke Application Support
First Line Support
Second Line Support
Service Desk Management
Issue Resolution
B2B Helpdesk Experience
ERP Software Support
Dynamics
