Application Relationship Manager

Ascent Flight Training (Management) Ltd

Competitive Salary Full-time Permanent

Use your application management and stakeholder engagement skills to support the development, maintenance and through life management of the Ascent Training Operations Management System (ATOMS). You will help ensure the system remains reliable, secure and aligned with operational needs while acting as a key link between users, the business, IT teams and suppliers. You will oversee application performance, coordinate improvements and support effective service delivery. Your work will directly contribute to operational continuity, user experience and informed business decision making.

Day to day

Day to day, you’ll provide application management and service coordination for ATOMS. Your key responsibilities will include:

• Oversee the development, implementation, maintenance and through life management of ATOMS, ensuring it continues to meet operational needs and agreed performance standards.
• Act as the main point of contact between users, business teams, IT, customers and suppliers, making sure requirements, priorities and service issues are clearly understood.
• Monitor application performance, coordinate technical support and manage issues to minimise disruption to training operations.
• Manage supplier relationships and service performance, including agreed service levels, quality expectations and delivery commitments.
• Coordinate system changes, upgrades and continuous improvement activity, including user training and adoption.
• Maintain appropriate application governance, data security, risk management and compliance with company policies and relevant quality standards.

What will make you successful as an Application Relationship Manager

You will be comfortable taking ownership of an important operational application and working across technical and non-technical teams. You will be able to understand business needs, challenge unclear requirements and translate operational issues into practical actions. You will communicate clearly with users, customers, suppliers and senior stakeholders, while maintaining focus on system performance, security and service continuity.

Essential Criteria For An Application Relationship Manager

• Experience in application management, application support, application service management or a similar role.
• Ability to manage relationships across users, business teams, IT functions, customers and external suppliers.
• Experience of monitoring application performance, coordinating issue resolution and minimising operational disruption.
• Understanding of application development, change management, information security or service management practices.
• Strong analytical and problem solving skills, with the ability to assess information and recommend practical solutions.
• Clear communication skills and the ability to work independently, influence decisions and explain technical matters to different audiences.

Desirable criteria for an Application Relationship Manager

• Knowledge of operational training systems, training plans or learning management processes.
• Experience of supplier performance management, service level agreements and third-party service provision.
• Experience of data analysis, data visualisation or using application data to support operational and business decisions.

Qualifications For An Application Relationship Manager

• A degree, professional qualification or equivalent experience in information technology, computer science, application management or a related discipline.
• Relevant application, service management, project delivery or information security certification would be beneficial but is not essential.

This role is full time, 40 hours per week and provides a stable Monday to Friday work schedule.

This role requires the successful candidate to obtain Security Check (SC) clearance.

We’re proud to foster a flexible and inclusive workplace where diverse perspectives are valued. Whether working onsite or remotely, we support a culture that encourages collaboration, individuality and work-life balance. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. We are open to considering flexible working arrangements for all roles, including part-time hours, job share and alternative working patterns, and we encourage conversations about individual needs during the recruitment process. We are actively working to remove barriers within our hiring practices and aim to provide a fair, accessible and supportive experience for every candidate. If you require any adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

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