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- Tasks: Provide top-notch reception and admin support to ensure patient satisfaction.
- Company: Join a vibrant, family-oriented dental practice in Clapham.
- Benefits: Competitive pay, team socials, and opportunities for career growth.
- Other info: Enjoy regular training and development opportunities in a dynamic environment.
- Why this job: Be part of a supportive team making a real difference in patient care.
- Qualifications: Experience in dental reception or customer service is preferred.
The predicted salary is between 12.71 - 14.5 £ per hour.
Dental Beauty Partners are currently seeking a Dental Receptionist to join us at our lovely mixed practice, Dental Beauty Clapham. This is a fantastic opportunity to join a vibrant and family‑orientated practice team in the Clapham area. You will be joining a fantastic group of clinicians and wider support staff, led by our Partner Dr. Kunal Patel, who all work together in harmony to deliver a brilliant patient journey. The practice is very accessible via public transport as it is within walking distance of Clapham Common station.
The working hours for this role are as follows:
- Monday: 8:30am to 5:30pm
- Tuesday: 8am to 2pm
- Wednesday: 2pm to 8pm
- Thursday: 8:30am to 6pm
- Friday: 8am to 5pm
- 1x Saturday per month: 8:30am to 2:30pm
Key Responsibilities
- Perform a high‑quality reception and administration service to ensure patient satisfaction & maximum contribution to practice efficiency
- Answering the telephone and dealing with patient enquiries in a positive, efficient and friendly manner, with a focus on going the extra mile
- Schedule patient appointments in accordance & effectively managing the diaries of our clinical team; all through our software system, Dentally
- Collect and record patient payments and pursue any debts in accordance with the practice payments policy
- To ensure compliance with DBP Information Governance Policy and GDPR
Skills, Knowledge and Experience
- Ideally 1‑2 years of experience as a Dental Receptionist, within a private or mixed practice
- If no Dentistry experience, then a background within a front of house, customer service or medical coordinator role
- Dentally software experience is preferred but not essential
- Ensuring CQC requirements are met at all times
- Experience in providing exceptional patient care/customer service
Benefits
- Highly competitive hourly rate between £12.71 and £14.50 is on offer, varying depending on experience & qualifications
- Regular team social events to show our appreciation - we have fantastic rating of 4.7/5 on indeed reviews
- Opportunities for development & progression within a rapidly growing business; if you're wanting to progress into senior roles we're the perfect company for this
- Company wide all‑expensed Christmas Party & Awards Night
- Full training for all colleagues on new systems to ensure you'll hit the ground running in delivering a great patient experience
- Company training events, lunch & learns, additional courses
Dental Receptionist in London employer: Ascent Dental Care
Contact Detail:
Ascent Dental Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist in London
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Dental Beauty Clapham. Familiarise yourself with their values and services. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and patient care. Think about your past experiences and how they relate to the role of a Dental Receptionist. We want you to shine!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Dental Receptionist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dental Receptionist role. Highlight any relevant experience, especially in customer service or dental settings. We want to see how your skills match what we're looking for!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're excited about joining our team at Dental Beauty Clapham and how you can contribute to our vibrant practice. Keep it friendly and professional!
Showcase Your Communication Skills: As a Dental Receptionist, communication is key. In your application, demonstrate your ability to handle patient enquiries positively and efficiently. We love candidates who can go the extra mile for our patients!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Ascent Dental Care
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dental Receptionist inside out. Familiarise yourself with common dental terminology and the software they use, like Dentally. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your People Skills
As a Dental Receptionist, you'll be the first point of contact for patients. Practice how you can convey warmth and professionalism in your responses. Think of examples from your past experiences where you went the extra mile for a customer or patient.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult patients?' or 'What would you do if there was a scheduling conflict?'. Prepare thoughtful answers that highlight your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure patient satisfaction. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.