At a Glance
- Tasks: Manage user accounts, provide IT support, and coordinate resources effectively.
- Company: Join Dental Beauty Partners, a multi-award winning dental group in the UK.
- Benefits: Enjoy a competitive salary, private medical insurance, and remote work options.
- Other info: Participate in fun events and company socials while working in a dynamic environment.
- Why this job: Be part of a fast-growing company with real impact and exciting career progression.
- Qualifications: Experience in IT services and strong communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Department: IT
Employment Type: Permanent - Full Time
Location: Bristol
Compensation: £35,000 / year
Description
Position: IT Helpdesk Administrator – Dental Beauty Partners
Location: Bristol Area; hybrid role with work from home available
Reporting to: Head of IT
Remuneration: £35K & Benefits
Dental Beauty Partners are the first ever ‘true partnership’ dental group in the UK, created by Dentists for Dentists. Previous winners of the Best Dental Group UK, we have 60 multi-award winning practices across multiple brands throughout the country. We have one of the fastest growing & most innovative business models in the market with a fantastic reputation.
We are excited to be opening a search for an IT Helpdesk Administrator to join our shared service centre. This role will report into our Head of IT, on a full-time basis; this role is hybrid with work from home available, but you will be required to be based around the Bristol area for this position.
Key Responsibilities
- Create and manage user accounts, passwords, and access permissions (Active Directory, Microsoft 365, PMS, Sage, Work Digital etc)
- Act as first-line procurement for all IT services, ordering all IT hardware, laptop, servers, network equipment, mobile phones etc
- Be an escalation point for our external MSP and all employees of DBP, own escalation processes and track calls that are outside of SLA, look to get these closed as quickly as possible
- Assisting with the onboarding of new starters
- Maintaining an up-to-date inventory of mobile phone and tablet assets
Skills, Knowledge and Expertise
- Prior experience within an IT services environment is a requirement of this position
- Basic technical knowledge around Active Directory and Office 365 is also a requirement of this role
- The successful candidate must have excellent communication skills, and be able to provide first-class support to our client base
- Prior experience working with outsourced & internal stakeholders
- Experience working to Service Level Agreements and coordinating resources quickly & effectively
Benefits
- A highly competitive salary circa £35K P/A for the successful candidate
- A generous benefits package including, private medical insurance, life assurance (after 2 years service), enhanced maternity leave & discounted dental treatment
- Opportunities for development & progression within a growing business who have doubled in size in the last two years
- Remote working
- Lots of fun events & company socials alongside our support centre team
IT Helpdesk Administrator in Bristol employer: Ascent Dental Care
Dental Beauty Partners is an exceptional employer, offering a dynamic work environment in the heart of Bristol with a hybrid working model that promotes work-life balance. Employees benefit from a competitive salary, comprehensive health packages, and ample opportunities for professional growth within a rapidly expanding organisation known for its innovative approach and supportive culture. Join a team that values collaboration and celebrates success through engaging company events and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at Dental Beauty Partners. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your Active Directory and Office 365 knowledge. We want you to feel confident when discussing your technical skills, so practice common questions and scenarios you might face as an IT Helpdesk Administrator.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to highlight your ability to provide first-class support. Share examples of how you've helped users in the past, as this will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Administrator role. Highlight your experience with Active Directory and Office 365, as well as any previous roles in IT services. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Dental Beauty Partners and how you can contribute to our innovative team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your information well. We want to see that you can provide first-class support right from the get-go!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Ascent Dental Care
✨Know Your Tech Basics
Brush up on your knowledge of Active Directory and Office 365. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the IT Helpdesk Administrator position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively supported clients or colleagues in the past. Think about times when you resolved issues or escalated problems efficiently.
✨Understand the Company Culture
Research Dental Beauty Partners and their innovative business model. Familiarise yourself with their values and recent achievements, so you can align your answers with what they stand for during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their IT strategy or how they measure success in the Helpdesk team. It shows your interest and helps you gauge if the company is the right fit for you.
