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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join Ascensos, an award-winning contact centre with a fresh approach to retail care.
- Benefits: Full training, career progression, health insurance, and fun team-building events.
- Why this job: Combine your passion for fashion with helping others in a dynamic environment.
- Qualifications: Great communication skills and a love for customer service.
- Other info: Inclusive workplace with a focus on mental health and well-being.
The predicted salary is between 19920 - 24960 £ per year.
Job Description
Job information Retail Customer Service Advisor from the Company Ascensos, this latest Retail Customer Service Advisor job vacancy is located in the city Motherwell located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Engineering field have been opened and published up to the specified time.
Job Responsibility
LOCATION Motherwell, Scotland
TYPE Office Based
POSITION Full Time, Temporary
DATE POSTED 28/08/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that is what we deliver. We help brands, and their customers stay in love.
Whether it\’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We\’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
What We\’re Looking For
Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you!
Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Retail Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
What To Expect
Working at Ascensos you\’ll be on the front line of making this magic happen for every customer.
In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions.
You\’ll receive full training in all areas. It\’s all about being a naturally friendly, respectful, and helpful person who\’s a bundle of enthusiasm and positivity. And if you\’re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
Our typical shift pattern involves: 40-hours per week; between 8.30am-8pm Monday to Sunday on a rotational basis.
Salary: £24,960 p/a.
Please note. This position is based at our site in Motherwell.
As part of #theAteam, you\’ll receive full training and support to be the voice of our clients\’ brand. So, there\’s no room for average.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
Your role can include, but isn\’t limited to:
- Providing first-class customer service via telephone and email.
- Ensuring all communication with our client\’s customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.
About You
We believe that happy people keep people happy, so we\’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We\’re delighted to drive innovation on-site day after day, so it\’s a plus if you\’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we\’re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
- Have a passion for fashion!
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
Benefits
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail discounts.
- Discounted gym membership.
- Your birthday off work (+29 days).
- ‘Refer a Friend\’ scheme.
- Annual ‘Archie Star Awards\’ Party.
- ‘Employee of the Month\’ Awards.
- Regular fun team building sessions.
- A diverse & inclusive working environment.
Join #theAteam
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm. As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance. We\’re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.
We\’ll tell you all about it during your interview!
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Retail Customer Service Advisor employer: Ascensos
Contact Detail:
Ascensos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ascensos and their clients. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared to showcase your skills in real-time.
✨Tip Number 3
Show your passion! When discussing your love for fashion and customer service, let your enthusiasm shine through. Employers love to see genuine excitement about the role and the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Fashion: Make sure to highlight your love for fashion in your application. We want to see how your enthusiasm can translate into providing exceptional customer service and creating memorable shopping experiences.
Be Yourself: Let your personality shine through in your written application. We value authenticity, so don’t be afraid to show us who you are and how you can connect with our customers on a personal level.
Tailor Your Application: Take the time to customise your application for this role. Mention specific skills and experiences that align with what we’re looking for, like your communication skills and ability to build rapport with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with #theAteam!
How to prepare for a job interview at Ascensos
✨Know the Brand
Before your interview, take some time to research Ascensos and their retail clients. Understanding their values, mission, and the brands they work with will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Your Passion for Fashion
Since this role is all about customer service in the retail sector, make sure to express your enthusiasm for fashion and helping customers. Share any relevant experiences where you've made someone's day better through your service or knowledge.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they've said to show that you understand the importance of listening to customers.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific customer service scenarios. Think of examples from your past experiences where you resolved issues or provided exceptional service, and be ready to share these stories during the interview.