At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join Ascensos, an award-winning contact centre with a fresh approach to retail care.
- Benefits: Full training, career progression, health insurance, and fun team-building events.
- Other info: Inclusive workplace with a focus on mental health and well-being.
- Why this job: Combine your passion for fashion with helping others in a dynamic environment.
- Qualifications: Great communication skills and a love for customer service.
The predicted salary is between 19920 - 24960 £ per year.
Job Description
Job information Retail Customer Service Advisor from the Company Ascensos, this latest Retail Customer Service Advisor job vacancy is located in the city Motherwell located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Engineering field have been opened and published up to the specified time.
Job Responsibility
LOCATION Motherwell, Scotland
TYPE Office Based
POSITION Full Time, Temporary
DATE POSTED 28/08/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that is what we deliver. We help brands, and their customers stay in love.
Whether it\'s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We\'re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
What We\'re Looking For
Are you a fashion enthusiast who loves making people happy? Do you enjoy helping others and providing top-class customer service? If so, we have the perfect opportunity for you!
Working for our world-class retail client, you will be responsible for delivering exceptional customer service to their customers, ensuring a memorable shopping experience for all customers.
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Retail Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
What To Expect
Working at Ascensos you\'ll be on the front line of making this magic happen for every customer.
In this role, you will have the opportunity to utilise your passion for fashion and your excellent communication skills to provide personalised and engaging customer interactions.
You\'ll receive full training in all areas. It\'s all about being a naturally friendly, respectful, and helpful person who\'s a bundle of enthusiasm and positivity. And if you\'re skilled in the art of conversation, then using your personality to build rapport and delight our customers will be second nature.
Our typical shift pattern involves: 40-hours per week; between 8.30am-8pm Monday to Sunday on a rotational basis.
Salary: £24,960 p/a.
Please note. This position is based at our site in Motherwell.
As part of #theAteam, you\'ll receive full training and support to be the voice of our clients\' brand. So, there\'s no room for average.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
Your role can include, but isn\'t limited to:
- Providing first-class customer service via telephone and email.
- Ensuring all communication with our client\'s customers are handled professionally and promptly.
- Recording details of customer comments on the database provided, leaving clear notes.
- Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
- Taking ownership of the customer experience by providing excellent service.
- Achieving the key targets set.
- Adhering to quality standards and ensuring consistency in all interactions.
About You
We believe that happy people keep people happy, so we\'re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with a range of customer queries.
We\'re delighted to drive innovation on-site day after day, so it\'s a plus if you\'re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
We think big and we\'re looking for team members who think bigger, achieve more and work smarter. Full training will be provided, but we want to hear from you if you have the following skills!
- Have a passion for fashion!
- Excellent writing skills.
- Ability to build rapport and communicate helpfully.
- Enjoy a creative and hardworking office environment.
- Keyboard/Computing skills.
- Ability to research well and quickly.
- Fantastic questioning skills.
- Ability to work as part of a team.
- Enthusiasm and passion for completing tasks to the best of your ability.
Benefits
- Full training & support.
- Opportunities to progress your career with us (more than 90% of advancement and promotions come from our internally developed talent pool).
- Access to our Learning & Development Talent SPA.
- Health insurance.
- 24/7 Employee Assistance Programme & Wellness Hub.
- Nationwide retail discounts.
- Discounted gym membership.
- Your birthday off work (+29 days).
- ‘Refer a Friend\' scheme.
- Annual ‘Archie Star Awards\' Party.
- ‘Employee of the Month\' Awards.
- Regular fun team building sessions.
- A diverse & inclusive working environment.
Join #theAteam
As an Equal Opportunity and Disability Confident Committed Employer, we pride ourselves on ensuring our recruitment process is inclusive and accessible. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. When you join #theAteam, we will welcome you into an inclusive, diverse, and fun environment where; delivering excellent customer service, career development, recognition and fun Fridays are the norm. As an employer, we are committed to the well-being of our colleagues. Our continued efforts to support mental health awareness in the workplace is underpinned by our colleague-focused well-being initiatives, including an internal team of trained Mental Health First Aiders (MHFAs), 24/7 access to external Employee Assistance Programmes (EAPs), our colleague well-being Hub and comprehensive health insurance. We\'re proud, active members of the Mental Health Charter because we understand how important it is that our colleagues maintain a healthy work-life balance as part of their mental health well-being. We know that people do their best work when they feel their best.
We\'ll tell you all about it during your interview!
Retail Customer Service Advisor in Motherwell employer: Ascensos
Ascensos is an exceptional employer located in Motherwell, Scotland, offering a vibrant and inclusive work culture that prioritises employee well-being and development. With comprehensive training, career progression opportunities, and a commitment to mental health support, team members thrive in a dynamic environment where creativity and enthusiasm are celebrated. Join us to be part of a dedicated team that values exceptional customer service and fosters a fun, engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Advisor in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascensos. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascensos before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Retail Customer Service Advisor in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascensos:Your cover letter is your chance to shine! Tell us why you want to work at Ascensos specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascensos!
How to prepare for a job interview at Ascensos
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
