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For Companies At a Glance
- Tasks: Guide customers through their journey and provide post-purchase support.
- Company: Join a passionate team supporting a leading sofa retailer.
- Benefits: Flexible shifts, full training, and a dynamic work environment.
- Why this job: Make a real difference in customers' lives while enjoying a supportive atmosphere.
- Qualifications: Exceptional communication skills and a passion for helping others.
- Other info: Permanent role with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
A customer service partner is seeking a passionate Customer Service Advisor to join their team in Motherwell, supporting a leading sofa retailer. This permanent role offers full training and the opportunity to work in a dynamic environment.
Responsibilities include guiding customers through their journey, from browsing to post-purchase support. With the aim of providing excellent customer experiences, you will face daily challenges while helping customers feel valued and at home.
Exceptional communication skills and a love for helping people are essential.
Customer Care Specialist – Flexible Shifts, Home Comfort in Motherwell employer: Ascensos
Contact Detail:
Ascensos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist – Flexible Shifts, Home Comfort in Motherwell
✨Tip Number 1
Get to know the company! Research their values and mission so you can show how your passion for customer service aligns with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about guiding customers, try role-playing common scenarios with a friend or family member. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it shows you're genuinely interested in joining our team!
We think you need these skills to ace Customer Care Specialist – Flexible Shifts, Home Comfort in Motherwell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping people and creating great experiences for them.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills align with the role of a Customer Care Specialist, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ascensos
✨Know the Company
Before your interview, take some time to research the sofa retailer you'll be supporting. Understand their products, values, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Care Specialist, exceptional communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided outstanding support. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Emphasise Your Passion for Helping People
The job requires a love for helping others, so be ready to share why you enjoy customer service. Think of specific instances where you made a positive impact on a customer's experience. This will demonstrate your commitment to providing excellent service.
✨Prepare for Common Scenarios
Expect to be asked about how you'd handle various customer situations. Prepare for questions like 'How would you deal with an unhappy customer?' or 'What steps would you take to ensure a smooth post-purchase experience?' Having structured responses will help you feel more confident.
