Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for fashion customer queries via phone, email, and social media.
- Company: Join Ascensos, a vibrant company in Motherwell, Scotland.
- Benefits: Enjoy competitive salary, health insurance, gym discounts, and birthday off!
- Why this job: Dive into the fashion world while helping customers and building your career.
- Qualifications: Great communication skills and a passion for fashion are key!
- Other info: Flexible shifts, full training, and a fun team environment await you.
The predicted salary is between 25708 - 25708 £ per year.
Overview of the Fashion Customer Service Advisor role at Ascensos, Motherwell, Scotland. This is a temporary, full-time position starting on 10th November 2025, with two weeks of paid training. The salary is £25,708 per annum. Flexible shifts are available from Monday to Sunday, between 8 am and 8 pm.
Responsibilities:
- Serve as the first point of contact for customers across phone, email, live chat, and social media.
- Respond to enquiries, resolve order issues, and deliver accurate information.
- Maintain a customer-first mindset and build rapport.
- Collaborate with the team to improve service processes.
- Record customer interactions and keep clear notes in the database.
Qualifications:
- Excellent interpersonal and communication skills.
- Strong problem-solving and active listening abilities.
- Computer skills and confidence navigating multiple systems.
- Interest in fashion and understanding of customer needs.
- Team player with a positive, enthusiastic attitude.
Benefits:
- Full training and support.
- Opportunities for career progression.
- Access to Learning and Development.
- Health insurance.
- 24/7 Employee Assistance Programme and Wellness Hub.
- Nationwide retail discounts.
- Gym membership discount.
- Birthday off work (+29 days).
- Refer-a-Friend scheme.
- Employee of the Month Awards.
- Regular fun team building sessions.
- Inclusive and diverse working environment.
Equal Opportunity Statement: As an Equal Opportunity and Disability Confident committed employer, Ascensos is inclusive, accessible, and encourages applications from all backgrounds. We provide reasonable adjustments to support employees and candidates.
Fashion Customer Service Advisor employer: Ascensos
Contact Detail:
Ascensos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fashion Customer Service Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Ascensos' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Fashion Customer Service Advisor and role-play them with a friend. This will help you feel more confident when answering questions during the interview.
✨Tip Number 3
Show off your passion for fashion! Be ready to discuss your favourite brands or trends during the interview. This will demonstrate your enthusiasm and understanding of customer needs, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Fashion Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that connect you to the industry. We want to see that you understand customer needs and can relate to them.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Highlight Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Share examples of how you've effectively resolved issues or built rapport with customers in the past. This will help us see you in action!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Ascensos
✨Know Your Fashion Stuff
Brush up on current fashion trends and brands before your interview. Being able to discuss your favourite styles or recent collections will show your passion for the industry and help you connect with the interviewer.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your strong communication skills, which are crucial for a customer service role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your ability to maintain a customer-first mindset.
✨Be Enthusiastic and Team-Oriented
Let your positive attitude shine through during the interview. Share experiences that showcase your teamwork and collaboration skills, as Ascensos values a supportive and inclusive work environment.