DFS Customer Service Advisor

About the role

As a Customer Service Advisor at DFS, you will be the friendly voice behind the brand, guiding customers across the UK through every stage of their journey – from choosing the perfect sofa to delivery and aftercare. Your responsibilities include answering enquiries, resolving issues, processing orders, and logging accurate notes on customer accounts.

What To Expect

You will work as part of a warm, welcoming, and collaborative team committed to providing solutions with empathy, clarity, and care. Your communication skills, attention to detail, and ability to build rapport will directly contribute to customer satisfaction and brand loyalty.

Shift pattern

40 hours per week, fully flexible Monday to Sunday; between 8 am‑8 pm.

Start Date

Monday 17th November 2025

Training Duration

2 weeks, Monday to Friday 9 am‑5 30 pm.

Salary

£25,708 p/a.

Role Can Include, But Isn’t Limited To

• Speaking with customers via phone, email, live chat, and social media.
• Answering questions about products, orders, delivery, and aftercare.
• Providing friendly, helpful, and clear communication.
• Logging accurate notes on customer accounts.
• Offering resolutions that leave our customers smiling.
• Supporting colleagues and contributing to an upbeat team culture.
• Demonstrating detailed product knowledge to build customer confidence.

About You

We’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills:

• Exceptional communication skills.
• The ability to build rapport and empathise with customers.
• Strong problem‑solving abilities.
• Tech‑savviness and comfort with using multiple systems.
• A calm, solutions‑focused mindset under pressure.
• A positive attitude and a real passion for helping people.
• Team spirit and a willingness to go the extra mile.
• Ideally, some knowledge or interest in home furniture or interiors.

Benefits

• Full training & support.
• Opportunities to progress your career with DFS.
• Access to our Learning & Development programme.
• Health insurance.
• 24/7 Employee Assistance Programme & Wellness Hub.
• Discounted gym membership.
• Your birthday off work (+29 days).
• ‘Refer a Friend’ scheme.
• ‘Employee of the Month’ awards.
• Regular fun team‑building sessions.
• A diverse & inclusive working environment.

Equal Opportunity

DFS is an equal opportunity employer. We hire local talent and offer a range of employment opportunities designed to fit a variety of lifestyles. We are committed to the well‑being of our colleagues and support mental health awareness in the workplace.