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- Tasks: Collaborate with partners to enhance customer experience and support digital solutions.
- Company: Ascensia Diabetes Care, a leader in diabetes care innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working with cutting-edge technology.
- Qualifications: Strong IT skills, problem-solving abilities, and a passion for customer success.
- Other info: Join a diverse team committed to inclusion and impactful change.
The predicted salary is between 30000 - 42000 £ per year.
Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people. At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster. Our Values include:
- Resilient Growth Mindset
- Executional Excellence
- Courageous Leadership
- Inclusive Collaboration
We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.
About the opportunity: In this role, you will collaborate with our third-party customer support partner to ensure exceptional service across all communication channels. You will support the commercial organization and customers in maximizing their experience with our digital solutions, including the Contour Diabetes App and GlucoContro.online. Additionally, you will monitor customer interactions across phone, email, social media, and app reviews, working closely with sales teams to drive commercial success. You will actively contribute to local promotional campaigns and partner with marketing to develop effective customer support tools. Your efforts will help deliver a seamless and engaging experience for our customers.
Location: Hybrid – 2 days on-site in Newbury
What you will be doing:
- Collaborate with our third-party customer support partner to ensure high service standards across all communication channels and assist with non-standard inquiries.
- Support the commercial organization and customers in maximizing their experience with our digital solutions (Contour Diabetes App and GlucoContro.online).
- Monitor all customer support channels (telephone, email, social media, app reviews) for customer requests, and work with sales teams and customer support partner to optimize the commercial impact of these interactions.
- Actively partner with sales teams to support local promotional campaigns.
- Work with the marketing team to create customer support tools.
What you need for success:
- Excellent IT skills, highly competent in Microsoft 365 applications including Outlook, Teams, Excel, Word, PowerPoint.
- Sound knowledge of smartphone apps and smart device functionality.
- Self-starter mindset with resilience to change, eager to learn and improve, and able to work independently while contributing as a team player.
- Strong problem-solving skills, keen eye for detail, and ability to ensure tasks are completed accurately and on time.
- Clarity and confidence in both verbal and written communication, building strong relationships and fostering collaboration.
Interview Process:
- Interview with the Talent Acquisition Partner - to introduce the opportunity and discuss your background.
- Interview process with the team - you will meet the hiring manager and selected team members to talk through your experience and ways of working.
- Decision and offer - clear next steps and all details provided promptly.
Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
Digital & Customer Success Specialist in Newbury employer: Ascensia Diabetes Care
Contact Detail:
Ascensia Diabetes Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital & Customer Success Specialist in Newbury
✨Tip Number 1
Get to know the company inside out! Research Ascensia Diabetes Care, their products, and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers and teams, make sure you can clearly articulate your thoughts. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges effectively. Be ready to discuss these during your interviews to demonstrate how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Ascensia.
We think you need these skills to ace Digital & Customer Success Specialist in Newbury
Some tips for your application 🫡
Show Your Passion for Diabetes Care: When writing your application, let your enthusiasm for helping people with diabetes shine through. We want to see how you connect with our mission and values, so share any relevant experiences or insights that demonstrate your commitment to making a positive impact.
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital & Customer Success Specialist role. Highlight your skills in customer support and digital solutions, and don’t forget to mention your experience with tools like the Contour Diabetes App. We love seeing how you can contribute to our team!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Ascensia!
How to prepare for a job interview at Ascensia Diabetes Care
✨Know Your Digital Solutions
Familiarise yourself with the Contour Diabetes App and GlucoContro.online. Understand their features and how they benefit users. This knowledge will help you demonstrate your passion for the role and show that you're ready to support customers effectively.
✨Showcase Your Communication Skills
Prepare to discuss examples of how you've built strong relationships in previous roles. Be ready to explain how you communicate clearly and confidently, both verbally and in writing. This is crucial for collaborating with teams and ensuring customer satisfaction.
✨Emphasise Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges or improved processes. Highlight your keen eye for detail and how you ensure tasks are completed accurately and on time. This will resonate well with their focus on executional excellence.
✨Align with Their Values
Research Ascensia's values and think about how your personal values align with theirs. Be prepared to discuss how you embody a resilient growth mindset and can contribute to inclusive collaboration. This will show that you're not just a fit for the role, but also for the company culture.
