User Experience Lead

Job Description:

As a Principal Experience Strategist, you’ll spearhead that transformation, bridging vision and execution to deliver strategic impact and measurable results.

What You’ll Do

As a Principal Experience Strategist, you will:

• Head high-impact engagements from discovery and visioning to road mapping and experience definition, ensuring outcomes serve both user needs and business goals.
• Translate research and behavioral insights into actionable experience principles, opportunity areas, and product strategies.
• Plan and facilitate strategic workshops that unlock insight, align stakeholders, and shape clear product direction.
• Act as a trusted partner to clients, guiding prioritization, navigating ambiguity, and helping stakeholders make confident, user-centered decisions.
• Coach and elevate cross-functional teams, providing strategic direction, critique, and mentorship.
• Collaborate closely with Product, Engineering, and Marketing to drive cohesive, scalable solutions across the user journey.

What You Bring

• 15+ years in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships.
• Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks.
• Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life.
• A track record of leading and mentoring UX teams raising the bar on clarity, critical thinking, and craft.
• Confidence in fast-paced, ambiguous environments, able to simplify complexity and drive meaningful progress.
• Excellent communication skills and the ability to influence stakeholders at all levels, including executives.
• A portfolio or case studies that show how your strategic thinking shaped product direction and delivered tangible business value.

Mainly if you bring the following, you're a superstar in our eyes

• Deep experience in mobile-first product ecosystems and B2C environments especially around growth, retention, and emotionally resonant design.
• Expertise in banking or fintech domains, including trust patterns, regulatory compliance, and accessibility in regulated spaces.

Join us if you’re ready to lead experience transformation that delivers lasting impact for users, teams, and businesses.