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For Companies At a Glance
- Tasks: Lead projects for ITSM and Service Desk solutions, ensuring successful delivery.
- Company: Join a dynamic team focused on IT service excellence and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in IT service management while collaborating with diverse teams.
- Qualifications: 10+ years in project management with expertise in ServiceNow ITSM, ITAM, or ITOM required.
- Other info: Ideal for seasoned professionals looking to elevate their career in IT service management.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Job Description:\\n\\n * We are looking for an experienced Technical Project Manager (TPM) with expertise in IT Service Management (ITSM) and Service Desk operations. The ideal candidate will have a strong background in project and program management, with hands-on experience in ServiceNow ITSM, ITAM, or ITOM—either through implementation or ongoing support.\\n\\nKey Responsibilities:\\n\\n * Lead end-to-end project delivery for ITSM and Service Desk solutions.\\n\\n * Oversee ServiceNow implementation, enhancements, or support operations.\\n\\n * Collaborate with cross-functional teams to drive IT service improvements.\\n\\n * Ensure alignment with business objectives and IT best practices.\\n\\nKey Requirements:\\n\\n * 10+ years of experience in Project / Program Management.\\n\\n * Proven expertise in ServiceNow ITSM, ITAM, or ITOM.\\n\\n * Strong understanding of IT service operations and service desk management.\\n\\n * Experience in the development and delivery of ITSM solutions
Technical Project Manager (ITSM & Service Desk) employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Project Manager (ITSM & Service Desk)
✨Tip Number 1
Make sure to highlight your hands-on experience with ServiceNow in your conversations. Discuss specific projects where you implemented or supported ITSM solutions, as this will demonstrate your expertise and relevance to the role.
✨Tip Number 2
Network with professionals in the ITSM field, especially those who have worked with ServiceNow. Engaging in discussions or attending relevant meetups can provide insights and connections that may help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss how you've driven IT service improvements in past roles. Be ready to share specific examples of how your project management skills led to successful outcomes in service desk operations.
✨Tip Number 4
Familiarize yourself with the latest trends and best practices in IT service management. Being knowledgeable about current developments will not only impress your interviewers but also show your commitment to continuous learning in the field.
We think you need these skills to ace Technical Project Manager (ITSM & Service Desk)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 10+ years of experience in Project and Program Management. Detail your hands-on experience with ServiceNow ITSM, ITAM, or ITOM, showcasing specific projects you've led.
Showcase Leadership Skills: As a Technical Project Manager, leadership is key. Include examples of how you've successfully led end-to-end project delivery and collaborated with cross-functional teams to drive improvements in IT services.
Align with Business Objectives: Demonstrate your understanding of aligning IT service management solutions with business objectives. Provide examples of how your previous projects have contributed to achieving organizational goals.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords related to ITSM, Service Desk operations, and ServiceNow to ensure your application stands out.
How to prepare for a job interview at Ascendion
✨Showcase Your Project Management Experience
Be prepared to discuss specific projects you've managed, especially those related to ITSM and Service Desk operations. Highlight your role in leading these projects and any challenges you overcame.
✨Demonstrate Your ServiceNow Expertise
Since the role requires expertise in ServiceNow, be ready to provide examples of how you've implemented or supported ServiceNow solutions. Discuss any enhancements you've made and the impact on service delivery.
✨Highlight Cross-Functional Collaboration
Emphasize your experience working with cross-functional teams. Share examples of how you've collaborated with different departments to drive IT service improvements and align with business objectives.
✨Understand IT Best Practices
Familiarize yourself with current IT best practices in service management. Be prepared to discuss how you ensure alignment with these practices in your project delivery and how they contribute to overall business success.
