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- Tasks: Manage and enhance the Configuration Management Database (CMDB) for IT Service Management.
- Company: Join Ascendion, a leader in AI-first software engineering services.
- Benefits: Enjoy remote work options, competitive salary, and a vibrant company culture.
- Why this job: Make a real impact by ensuring data accuracy and compliance in a dynamic tech environment.
- Qualifications: Strong CMDB expertise and experience in IT Configuration Management required.
- Other info: Be part of an inclusive workforce with excellent career growth opportunities.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking a ServiceNow Configuration Manager with strong CMDB expertise and experience in IT Service Management, specifically in IT Configuration Management.
Responsibilities:
- The key responsibilities revolve around ensuring that all Service Management-related disciplines are supported via high quality Configuration Management Database (CMDB) data, including working with Service and Application owners to ensure that they are meeting their responsibilities for maintenance of CMDB data, and ensuring compliance with the Global Target Operating Model (GTOM).
- Ensure that the CMDB is correct, complete and compliant, including its data model, CI relationships, data quality metrics, and security.
- Develop and improve the current CMDB data model and its core data sources.
- Define and maintain relationships between CIs within the CMDB to ensure accurate dependency mapping.
- Oversee and manage data input and updates to the CMDB, ensuring data accuracy and completeness through automated and manual processes, including data validation and reconciliation.
- Define and report on key CMDB data quality metrics, such as completeness, accuracy, and compliancy for leadership and key stakeholders.
- Manage CMDB data access and security, ensuring compliance with relevant global policies and regulations.
Preferred:
- Experience with the Common Data Services Model (CSDM) framework.
ServiceNow Configuration Manager employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Configuration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT Service Management space, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work related to CMDB and Configuration Management, don’t hesitate to share them during interviews. It’s a great way to demonstrate your expertise and stand out from the crowd.
✨Tip Number 3
Prepare for the interview by brushing up on the Common Data Services Model (CSDM) framework. Being able to discuss this knowledgeably will show that you’re not just a fit for the role but also genuinely interested in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Ascendion and contributing to our innovative culture.
We think you need these skills to ace ServiceNow Configuration Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Configuration Manager role. Highlight your CMDB expertise and IT Service Management experience, as these are key for us. Use specific examples that showcase your skills in maintaining high-quality CMDB data.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your experience with the Common Data Services Model (CSDM) framework if you have it, and how you can contribute to our mission at Ascendion.
Showcase Your Achievements: When detailing your past roles, focus on achievements rather than just responsibilities. Quantify your successes where possible, like improvements in data accuracy or compliance metrics. This helps us see the impact you've made in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss any important updates from us during the hiring process.
How to prepare for a job interview at Ascendion
✨Know Your CMDB Inside Out
Make sure you brush up on your knowledge of Configuration Management Databases. Be ready to discuss how you've ensured data accuracy and compliance in previous roles. Highlight any experience with the Common Data Services Model (CSDM) framework, as it could set you apart.
✨Showcase Your IT Service Management Skills
Prepare examples that demonstrate your expertise in IT Service Management. Think about specific challenges you've faced and how you overcame them, especially in relation to maintaining high-quality CMDB data. This will show your problem-solving skills and practical experience.
✨Understand the Global Target Operating Model
Familiarise yourself with the Global Target Operating Model (GTOM) and how it relates to Configuration Management. Be prepared to discuss how you would ensure compliance with GTOM in your role, as this shows you're aligned with the company's operational standards.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about their current CMDB challenges or how they measure data quality metrics. It shows your genuine interest in the role and helps you assess if the company is the right fit for you.