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- Tasks: Lead service design strategy and manage a team of talented designers.
- Company: Join a forward-thinking tech company focused on transformation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Why this job: Shape enterprise-level change while working with innovative service design methodologies.
- Qualifications: Experience in service design and strong leadership skills required.
- Other info: Dynamic environment with a focus on collaboration and creativity.
The predicted salary is between 36000 - 60000 £ per year.
As a Manager – Service Design, you will oversee and drive service design strategy across multiple business domains while managing a team of designers. You will ensure that discovery activities, insights, and service frameworks are executed with rigor and translated into clear opportunities that shape enterprise-level transformation. This role blends strategic oversight, people management, and hands-on service design leadership.
- Manage & Oversee Discovery Workstreams
- Own and manage discovery programs across multiple business units (Operations, Customer Service, Finance, etc.).
- Lead the planning and facilitation of stakeholder sessions, interviews, and cross-functional workshops.
- Supervise and mentor Senior/Lead Service Designers in workflow mapping, system dependency analysis, and user research.
- Ensure discovery outputs meet quality standards, follow structured methods, and produce actionable outcomes.
- Drive Insight Generation & Strategic Synthesis
- Review and analyze data, interviews, research artifacts, and service maps to identify operational, behavioral, and systemic patterns.
- Oversee creation of service blueprints, ecosystem maps, and journey frameworks that highlight friction points and opportunities.
- Translate insights into domain-level themes that connect user experience, processes, and technology.
- Shape transformation opportunities by aligning insights with enterprise priorities.
- Managerial & Strategic Expectations
- Provide thought leadership on service design methodologies and best practices.
- Manage workload, project timelines, and resource allocation across the team.
- Partner closely with program leadership to ensure alignment with broader transformation goals.
- Communicate insights, risks, and recommendations to senior stakeholders.
Seniority level: Director
Employment type: Full-time
Job function: Consulting
Industries: Technology, Information & Internet, IT Services, IT Consulting
Service Designer Manager employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best service design projects. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Service Designer Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer Manager role. Highlight your experience in service design, team management, and strategic oversight. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: As a manager, it's crucial to demonstrate your ability to lead and mentor a team. Share examples of how you've successfully managed projects and guided designers in their work. We love seeing strong leadership in action!
Be Data-Driven: Since this role involves insight generation and strategic synthesis, include any relevant experience you have with data analysis and translating insights into actionable outcomes. We appreciate candidates who can think critically about data!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ascendion
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methodologies and best practices. Brush up on your knowledge of frameworks like service blueprints and journey maps, as you'll likely be asked to discuss how you've applied these in past projects.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves leading stakeholder sessions and workshops, think of examples where you've successfully facilitated discussions or gathered insights. Be ready to share how you manage different perspectives and drive consensus among diverse teams.
✨Showcase Your Leadership Style
As a manager, your ability to mentor and guide designers is crucial. Prepare to talk about your leadership approach, how you support team members in their growth, and any specific instances where your guidance led to successful project outcomes.
✨Align Insights with Business Goals
Demonstrate your ability to connect user experience insights with broader enterprise priorities. Think of examples where your findings have directly influenced strategic decisions or transformed processes, and be ready to discuss how you can bring that value to the company.
