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- Tasks: Join our team as a Customer Support Representative, helping customers with their queries.
- Company: Be part of a dynamic Device Intelligence team focused on customer satisfaction.
- Benefits: Enjoy the flexibility of remote work and opportunities for personal development.
- Why this job: This role offers a chance to enhance your technical skills while making a real impact.
- Qualifications: Fluency in Dutch and experience in customer service are essential; tech-savvy is a plus.
- Other info: Ideal for those looking to grow in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are urgently looking for a Customer Support Representative to join our Device Intelligence team. The ideal candidate will have proven fluency in the French language.
What we’re looking for…
- The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
- Experience in a customer-facing role (mandatory);
- Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
- Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
- Strong communication and listening skills;
- Well-developed time management and prioritisation skills;
- Structured “can-do” approach to open matters and tasks in a demanding environment;
- Methodical and conscientious documentation skills;
- Willingness to develop while identifying opportunities over self-reflection.
Nederlands sprekende - Klantenservice Medewerker - Thuiswerk employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
✨Tip Number 1
Familiarise yourself with common customer support scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Brush up on your technical knowledge, especially regarding SaaS solutions and CRM/ERP systems like Salesforce and SAP. Being able to speak confidently about these tools can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you articulate your thoughts clearly and improve your listening skills, which are crucial for customer support roles.
✨Tip Number 4
Showcase your time management abilities by preparing examples of how you've prioritised tasks in previous roles. This will demonstrate your structured approach to handling multiple responsibilities in a fast-paced environment.
We think you need these skills to ace Nederlands sprekende - Klantenservice Medewerker - Thuiswerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and any technical skills relevant to the role. Emphasise your fluency in French and any experience with SaaS, CRM, or ERP systems, even if it's not mandatory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of what drives customer satisfaction. Mention specific examples from your past roles that demonstrate your communication skills and ability to manage time effectively.
Highlight Relevant Skills: In your application, clearly outline your strong communication, listening, and documentation skills. Provide examples of how you've used these skills in previous customer-facing roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at Ascendion
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer-facing roles. Be ready to share specific examples of how you've handled customer inquiries and resolved issues, as this will demonstrate your ability to drive customer satisfaction.
✨Demonstrate Technical Proficiency
If you have experience with SaaS solutions or CRM/ERP systems like Salesforce and SAP, be sure to mention it. Even if it's not mandatory, showcasing your technical skills can set you apart from other candidates.
✨Communicate Clearly and Effectively
Strong communication and listening skills are crucial for this role. Practice articulating your thoughts clearly and ensure you listen carefully to any questions during the interview. This will reflect your ability to engage with customers effectively.
✨Exhibit Time Management Skills
Prepare to discuss how you manage your time and prioritise tasks in a demanding environment. Providing examples of how you've successfully balanced multiple responsibilities will show that you can thrive in a fast-paced setting.
