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- Tasks: Lead and manage the Configuration Management Database (CMDB) to ensure data quality and compliance.
- Company: Join a forward-thinking IT organisation with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by ensuring high-quality data supports service management excellence.
- Qualifications: Expertise in data management, ITIL practices, and strong leadership skills required.
- Other info: Dynamic role with opportunities to work with diverse teams and cutting-edge technologies.
The predicted salary is between 60000 - 80000 £ per year.
Essentials:
- An expert in the management and manipulation of complex datasets with strong expertise in one or more data languages.
- Extensive experience in ITIL-based configuration management within an IT organisation.
- Proven ability to lead, motivate, and manage geographically dispersed, diverse teams.
- Strong stakeholder management skills; building strong relationships and ensuring alignment on CMDB strategy.
- Experience establishing and enforcing governance processes and data quality standards within an ITIL framework.
- Excellent communication and interpersonal skills; effectively leading and managing teams.
- Strong time management and workload prioritisation skills.
- Commitment to delivering high quality work and understanding its impact on the business.
- Ability to quickly understand and adopt new technologies and best practices within the ITIL configuration management process.
- Enthusiastic and pragmatic approach to problem-solving.
Preferred:
- Experience with the Common Data Services Model (CSDM) framework.
Responsibilities:
- The key responsibilities revolve around ensuring that all Service Management-related disciplines are supported via high quality Configuration Management Database (CMDB) data, including working with Service and Application owners to ensure that they are meeting their responsibilities for maintenance of CMDB data, and ensuring compliance with the Global Target Operating Model (GTOM).
- Ensure that the CMDB is correct, complete and compliant, including its data model, CI relationships, data quality metrics, and security.
- Develop and improve the current CMDB data model and its core data sources.
- Define and maintain relationships between CIs within the CMDB to ensure accurate dependency mapping.
- Oversee and manage data input and updates to the CMDB, ensuring data accuracy and completeness through automated and manual processes, including data validation and reconciliation.
- Define and report on key CMDB data quality metrics, such as completeness, accuracy, and compliancy for leadership and key stakeholders.
- Manage CMDB data access and security, ensuring compliance with relevant global policies and regulations.
ServiceNow Manager in London employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who have experience with ServiceNow or ITIL. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your expertise in managing complex datasets and leading teams. This will give you an edge during interviews and show potential employers what you're capable of.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication and interpersonal skills. Being able to articulate your experience with CMDB and ITIL processes is key to impressing hiring managers.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can sometimes put you ahead of the competition. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace ServiceNow Manager in London
Some tips for your application 🫡
Show Off Your Data Skills: Make sure to highlight your expertise in managing complex datasets and any data languages you know. We want to see how you can bring your skills to the table, especially in relation to ITIL-based configuration management.
Team Leadership is Key: Don’t forget to mention your experience in leading diverse teams! We love seeing examples of how you've motivated and managed teams across different locations, so share those stories with us.
Stakeholder Management Matters: Strong relationships are crucial for this role. Be sure to include any experiences where you’ve successfully aligned stakeholders on strategies, particularly around CMDB. We want to know how you build those connections!
Quality Over Quantity: When detailing your past work, focus on the quality of your contributions rather than just listing tasks. Show us how your commitment to high-quality work has positively impacted your previous organisations. And remember, apply through our website!
How to prepare for a job interview at Ascendion
✨Know Your Data Inside Out
As a ServiceNow Manager, you'll need to demonstrate your expertise in managing complex datasets. Brush up on the data languages relevant to the role and be ready to discuss specific examples of how you've manipulated and managed data in previous positions.
✨Showcase Your ITIL Knowledge
Since extensive experience in ITIL-based configuration management is essential, make sure you can articulate your understanding of ITIL principles. Prepare to discuss how you've implemented governance processes and maintained data quality standards in past roles.
✨Demonstrate Leadership Skills
You'll be leading diverse teams, so come prepared with examples of how you've motivated and managed geographically dispersed teams. Highlight your stakeholder management skills and how you've built strong relationships to ensure alignment on CMDB strategy.
✨Be Ready to Problem-Solve
An enthusiastic and pragmatic approach to problem-solving is key. Think of scenarios where you've faced challenges in configuration management and how you overcame them. This will show your ability to adopt new technologies and best practices effectively.