Manager – Service Design (Ascendion | UXReactor)
As a Manager – Service Design , you will oversee and drive service design strategy across multiple business domains while managing a team of designers. You will ensure that discovery activities, insights, and service frameworks are executed with rigor and translated into clear opportunities that shape enterprise-level transformation. This role blends strategic oversight , people management , and hands‑on service design leadership .
Manage & Oversee Discovery Workstreams
Own and manage discovery programs across multiple business units (Operations, Customer Service, Finance, etc.).
Lead the planning and facilitation of stakeholder sessions, interviews, and cross-functional workshops.
Supervise and mentor Senior/Lead Service Designers in workflow mapping, system dependency analysis, and user research.
Ensure discovery outputs meet quality standards, follow structured methods, and produce actionable outcomes.
Drive Insight Generation & Strategic Synthesis
Review and analyze data, interviews, research artifacts, and service maps to identify operational, behavioral, and systemic patterns.
Oversee creation of service blueprints, ecosystem maps, and journey frameworks that highlight friction points and opportunities.
Translate insights into domain-level themes that connect user experience, processes, and technology.
Shape transformation opportunities by aligning insights with enterprise priorities.
Managerial & Strategic Expectations
Provide thought leadership on service design methodologies and best practices.
Manage workload, project timelines, and resource allocation across the team.
Partner closely with program leadership to ensure alignment with broader transformation goals.
Communicate insights, risks, and recommendations to senior stakeholders.
Seniority level
Director
Employment type
Full-time
Job function
Consulting
Industries
Technology, Information & Internet, IT Services, IT Consulting
Service Designer Manager in London employer: Ascendion
As a VAT Consultant - Compliance, you will thrive in a dynamic and supportive work environment that values collaboration and innovation. Our company offers competitive benefits, a strong focus on employee development, and opportunities for growth within the EMEA and APAC regions. Join us to be part of a team that not only prioritises compliance excellence but also fosters a culture of continuous improvement and professional advancement.
