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- Tasks: Lead service design strategy and manage a team of talented designers.
- Company: Join a forward-thinking tech company focused on transformation.
- Benefits: Enjoy competitive salary, flexible work options, and growth opportunities.
- Why this job: Shape enterprise-level change while working with innovative service design methodologies.
- Qualifications: Experience in service design and strong leadership skills required.
- Other info: Dynamic role with a focus on collaboration and strategic impact.
The predicted salary is between 43200 - 72000 £ per year.
As a Manager – Service Design, you will oversee and drive service design strategy across multiple business domains while managing a team of designers. You will ensure that discovery activities, insights, and service frameworks are executed with rigor and translated into clear opportunities that shape enterprise-level transformation. This role blends strategic oversight, people management, and hands-on service design leadership.
- Manage & Oversee Discovery Workstreams
- Own and manage discovery programs across multiple business units (Operations, Customer Service, Finance, etc.).
- Lead the planning and facilitation of stakeholder sessions, interviews, and cross-functional workshops.
- Supervise and mentor Senior/Lead Service Designers in workflow mapping, system dependency analysis, and user research.
- Ensure discovery outputs meet quality standards, follow structured methods, and produce actionable outcomes.
- Drive Insight Generation & Strategic Synthesis
- Review and analyze data, interviews, research artifacts, and service maps to identify operational, behavioral, and systemic patterns.
- Oversee creation of service blueprints, ecosystem maps, and journey frameworks that highlight friction points and opportunities.
- Translate insights into domain-level themes that connect user experience, processes, and technology.
- Shape transformation opportunities by aligning insights with enterprise priorities.
- Managerial & Strategic Expectations
- Provide thought leadership on service design methodologies and best practices.
- Manage workload, project timelines, and resource allocation across the team.
- Partner closely with program leadership to ensure alignment with broader transformation goals.
- Communicate insights, risks, and recommendations to senior stakeholders.
Service Designer Manager in London employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer Manager in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Designer Manager role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. We want to see how you’ve tackled challenges and driven transformation in previous roles. Make it pop!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We suggest doing mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Designer Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer Manager role. Highlight your experience in service design, team management, and strategic oversight. We want to see how your skills align with our needs!
Showcase Your Leadership Skills: As a manager, we’re keen on seeing your people management abilities. Share examples of how you've mentored designers or led cross-functional teams. This will help us understand your approach to leadership and collaboration.
Be Data-Driven: Since this role involves insight generation and strategic synthesis, include any relevant data analysis or research experience. We love candidates who can translate insights into actionable outcomes, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and engaged!
How to prepare for a job interview at Ascendion
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design methodologies and best practices. Brush up on your knowledge of frameworks like service blueprints and journey maps, as you'll likely be asked to discuss how you've applied these in past roles.
✨Prepare for Stakeholder Engagement Scenarios
Since the role involves leading stakeholder sessions and workshops, think about examples from your experience where you successfully facilitated discussions or gathered insights. Be ready to share how you navigated challenges and ensured productive outcomes.
✨Showcase Your Team Management Skills
As a manager, you’ll need to demonstrate your ability to mentor and supervise designers. Prepare specific examples of how you’ve supported team members in their professional growth and how you’ve managed project timelines and resources effectively.
✨Align Insights with Business Goals
Be prepared to discuss how you translate user insights into actionable strategies that align with broader business objectives. Think of instances where your insights led to significant transformation opportunities and be ready to articulate the impact.
