Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead research and design to improve services across complex organisations.
- Company: Dynamic company focused on innovative service design and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Shape future experiences and make a real impact in service design.
- Qualifications: 5+ years in Service Design or related fields with strong research skills.
- Other info: Join a creative team and thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Senior Service Designers lead discovery across complex organisations. You’ll conduct hands-on research, map real-world scenarios, uncover inefficiencies, and translate insights into clear opportunities for service and operational improvement. Working closely with cross-functional teams, you’ll help shape future-state experiences by connecting people, process, and technology.
What You’ll Do
- Lead stakeholder interviews, contextual inquiries, and observational research
- Document current-state workflows, user interactions, systems, and dependencies
- Identify inefficiencies, pain points, and informal workarounds across business units
- Analyse qualitative data and operational insights to identify patterns and themes
- Create service blueprints, journey maps, and process models to visualise as-is states
- Translate insights into opportunity themes and How might we statements
- Collaborate with Lead Service Designers to refine and prioritise opportunities
- Partner with UX Designers and Business Analysts to validate findings and visualise concepts
- Produce clear visual artefacts, insight decks, and workshop materials
- Support workshops, synthesis sessions, and stakeholder presentations
What You Bring
- 5+ years’ experience in Service Design, CX Strategy, UX Research, or Business Consulting
- Strong qualitative research, synthesis, and systems-thinking skills
- Proven experience documenting complex workflows and service blueprints
- Excellent visual communication and structured documentation skills
- Comfortable working independently in ambiguous problem spaces
- Strong collaboration skills across design, business, and technology teams
Senior Service Designer in London employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Service Designer role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design, including any journey maps or service blueprints you've crafted. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and your past experiences. Think about how you can demonstrate your qualitative research skills and your ability to identify inefficiencies in workflows.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Service Designer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Service Designer role. Highlight your experience in service design, research, and collaboration with cross-functional teams. We want to see how your skills align with what we’re looking for!
Showcase Your Research Skills: Since this role involves a lot of hands-on research, don’t forget to include examples of your qualitative research and analysis. Share specific projects where you’ve identified inefficiencies or translated insights into actionable opportunities. This will help us see your expertise in action!
Visual Communication is Key: As a Senior Service Designer, you'll need to produce clear visual artefacts. Include samples of your service blueprints, journey maps, or any other relevant visuals in your application. This will demonstrate your ability to communicate complex ideas effectively, which is super important for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Ascendion
✨Know Your Research
As a Senior Service Designer, you'll be expected to lead stakeholder interviews and conduct hands-on research. Brush up on your qualitative research techniques and be ready to discuss how you've applied them in past projects. Bring examples of your work that showcase your ability to uncover inefficiencies and translate insights into actionable opportunities.
✨Visual Communication is Key
Since you'll be creating service blueprints and journey maps, make sure you can articulate your visual communication skills. Prepare to share specific examples of visual artefacts you've produced in previous roles. This will demonstrate your ability to document complex workflows and present findings clearly.
✨Collaboration is Crucial
Highlight your experience working with cross-functional teams. Be ready to discuss how you've partnered with UX Designers and Business Analysts in the past. Share stories that illustrate your collaboration skills and how they contributed to successful project outcomes.
✨Embrace Ambiguity
The role requires comfort in ambiguous problem spaces, so prepare to discuss how you've navigated uncertainty in previous projects. Think of examples where you identified pain points or informal workarounds and how you approached these challenges. This will show your potential employer that you're adaptable and resourceful.
