Lead Service Designer

Job title: Lead Service Designer Location: London Essential: ● 12+ years of experience as Service Designer, CX Strategy. ● Strong hands-on experience in discovery research, synthesis, systems mapping, and service blueprinting. ● Ability to independently execute assigned discovery and design tasks with minimal supervision. ● Experience translating complexity into structured insights and design frameworks. ● Strong communication, facilitation, and storytelling skills. ● A portfolio or case studies demonstrating practical application of service design to solve real business problems. Nice to Have: ● Experience working within enterprise or consulting environments. ● Exposure to service transformation, process improvement, or operational design initiatives. ● Familiarity with opportunity prioritization or impact assessment frameworks. ● Experience collaborating closely with senior designers, product, and business stakeholders