At a Glance
- Tasks: Lead the design of innovative services and enhance customer experiences.
- Company: Dynamic London-based firm focused on service design excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a team that values creativity and strategic thinking.
- Why this job: Shape impactful services and drive transformation in a collaborative environment.
- Qualifications: 12+ years in service design with strong communication and storytelling skills.
The predicted salary is between 48000 - 72000 £ per year.
Location: London
Essential:
- 12+ years of experience as Service Designer, CX Strategy.
- Strong hands-on experience in discovery research, synthesis, systems mapping, and service blueprinting.
- Ability to independently execute assigned discovery and design tasks with minimal supervision.
- Experience translating complexity into structured insights and design frameworks.
- Strong communication, facilitation, and storytelling skills.
- A portfolio or case studies demonstrating practical application of service design to solve real business problems.
Nice to Have:
- Experience working within enterprise or consulting environments.
- Exposure to service transformation, process improvement, or operational design initiatives.
- Familiarity with opportunity prioritization or impact assessment frameworks.
- Experience collaborating closely with senior designers, product, and business stakeholders.
Lead Service Designer employer: Ascendion
Ascendion is an exceptional employer that fosters a culture of innovation and collaboration in the heart of Greater London. With a strong emphasis on employee growth, we provide ample opportunities for professional development and engagement with senior stakeholders across diverse teams. Our commitment to agile methodologies and cutting-edge technology ensures that you will be at the forefront of cloud architecture and DevOps, making a meaningful impact in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone hiring.
✨Tip Number 2
Show off your portfolio! Make sure it’s up-to-date and highlights your best work. When you get the chance to chat with potential employers, use it to showcase how you've tackled real business problems through service design.
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Be ready to discuss your design process and how you’ve turned complex challenges into structured insights. This will help you stand out as a strong communicator.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it gives you a direct line to us, making it easier to showcase your skills and experience.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Showcase Your Experience:Make sure to highlight your 12+ years of experience in service design and CX strategy. We want to see how you've tackled complex problems and what frameworks you've used to create structured insights.
Portfolio Power:Your portfolio is your best friend! Include case studies that demonstrate your hands-on experience with discovery research, systems mapping, and service blueprinting. We love seeing real-world applications of your skills.
Communicate Clearly:Strong communication is key! When writing your application, use clear and engaging language to tell your story. We want to understand how you can facilitate discussions and convey complex ideas simply.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ascendion
✨Showcase Your Experience
Make sure to bring along a well-organised portfolio that highlights your 12+ years of experience. Focus on case studies that demonstrate your hands-on work in discovery research and service blueprinting, as this will show your practical application of service design.
✨Communicate Clearly
Strong communication skills are essential for a Lead Service Designer. Practice articulating your design processes and insights clearly. Use storytelling techniques to convey how your designs have solved real business problems, making it relatable to the interviewers.
✨Prepare for Complex Questions
Expect questions that dive deep into your ability to translate complexity into structured insights. Prepare examples where you’ve successfully simplified intricate systems or processes, and be ready to discuss your approach to service transformation and process improvement.
✨Engage with Stakeholders
Since collaboration is key, think of examples where you've worked closely with senior designers or business stakeholders. Be prepared to discuss how you facilitated discussions and gathered insights from various perspectives to enhance your design outcomes.
