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- Tasks: Provide L2 IT support for studio operations, troubleshooting hardware and software issues.
- Company: Join Ascendion, a dynamic team focused on innovative IT solutions in Manchester.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative environment that values your input and fosters learning.
- Qualifications: Experience in IT support and knowledge of Active Directory and cloud platforms required.
- Other info: Contract position starting in one month, ideal for tech-savvy individuals.
The predicted salary is between 36000 - 60000 £ per year.
Ascendion / IT Studio Support Administrator (L2) / Manchester, UK / Contract / Start: In one month Ascendion is seeking an experienced IT Studio Support Administrator (L2) to join our team for a contract opportunity based in Manchester, UK. Project Overview / Context The IT Studio Support Administrator (L2) will provide end-to-end technical support across studio environments, ensuring smooth operations of IT infrastructure, applications, and end-user systems. The role requires expertise in system administration, troubleshooting, service management, and collaboration with cross-functional teams to maintain a secure and efficient IT ecosystem. Responsibilities * Deliver L2 IT support for studio operations including hardware, software, servers, and networks. * Administer and troubleshoot Active Directory, LDAP, SSO, and authentication services. * Support installation, configuration, and maintenance of IT systems including Windows, Mac, VMware, and Nutanix. * Manage incident, problem, and change processes using tools such as ServiceNow, Jira, and Zendesk. * Provide support across cloud and virtualized environments (Azure, AWS). * Ensure security controls through firewalls, DNS, SOC, and protocol management (TCP/UDP, HTTP, SSH). * Collaborate with teams to manage deployment, version control (Git, CVS), and automation tools (Ansible, ConTeXt). * Maintain switches, networks, and connectivity to ensure high availability. * Deliver excellent customer service and technical support for studio end-users. * Support IT projects using agile/scrum or waterfall methodologies. Required Skills * Proven experience in IT support, administration, and troubleshooting at L2 level. * Strong knowledge of Active Directory, LDAP, SSO, and identity management. * Hands-on expertise with Windows, Mac, VMware, Nutanix, and cloud platforms (Azure, AWS). * Experience with ServiceNow, Jira, Zendesk, or other ticketing/service management tools. * Good understanding of network protocols (TCP/UDP, HTTP, SSH) and firewalls. * Knowledge of hardware, switches, and IT infrastructure components. * Familiarity with automation tools (Ansible, Git, ConTeXt) and deployment practices. * Excellent communication and customer service skills. * Ability to work in agile/scrum and waterfall environments. * Team player with problem-solving mindset. Preferred / Nice-to-have Skills * Experience with SOC operations or security administration. * Knowledge of mobile device support and deployment. * Exposure to project management and requirements gathering. * Familiarity with IT quality management and testing processes
L2 Support employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L2 Support
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ServiceNow, Jira, and Zendesk. Having hands-on experience or even completing online tutorials on these platforms can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Active Directory, LDAP, and SSO. Consider setting up a home lab or using virtual environments to practice troubleshooting these systems, as practical experience will help you stand out.
✨Tip Number 3
Network with professionals in the IT support field, especially those who work with studio environments. Join relevant forums or LinkedIn groups to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 4
Prepare for scenario-based questions that may be asked during the interview. Think about past experiences where you successfully resolved technical issues or collaborated with teams, as these examples will demonstrate your problem-solving skills and teamwork.
We think you need these skills to ace L2 Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and administration, particularly at the L2 level. Emphasise your expertise with Active Directory, cloud platforms, and ticketing tools like ServiceNow or Jira.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements for the role.
Showcase Technical Skills: In your application, clearly outline your technical skills related to system administration, troubleshooting, and customer service. Mention any specific tools or technologies you have worked with, such as VMware, Nutanix, or automation tools.
Highlight Team Collaboration: Since the role involves collaboration with cross-functional teams, include examples of how you've successfully worked in team settings. This could be through agile/scrum methodologies or other project management experiences.
How to prepare for a job interview at Ascendion
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with the specific technologies mentioned in the job description, such as Active Directory, VMware, and cloud platforms like Azure and AWS. Highlight any relevant projects or situations where you successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, focusing on your analytical skills and ability to work under pressure.
✨Emphasise Customer Service Skills
Since the role involves providing support to end-users, it's crucial to demonstrate your excellent communication and customer service skills. Share anecdotes that illustrate your ability to handle difficult situations with patience and professionalism.
✨Familiarity with Agile Methodologies
As the position may involve working in agile/scrum environments, be prepared to discuss your experience with these methodologies. Talk about how you've contributed to team projects, adapted to changes quickly, and collaborated effectively with cross-functional teams.