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- Tasks: Join our Device Intelligence team as an IT Support Administrator, managing server rooms and resolving IT issues.
- Company: Be part of a dynamic team focused on innovative device intelligence solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: This role offers hands-on experience in IT support, enhancing your skills in a fast-paced tech environment.
- Qualifications: 5+ years in technical IT support, with a Bachelor's in IT or related field preferred.
- Other info: Certifications in IT support and administration are highly regarded.
The predicted salary is between 36000 - 60000 £ per year.
We are urgently looking for an IT Support Administrator to join our Device Intelligence team. The ideal candidate will have proven experience in managing server rooms or data centres, including system monitoring, as well as expertise in IAM solutions and SSO Required * A minimum of 5 years of experience in technical IT support within a corporate environment. * Solid understanding of Active Directory management, Desktop Administration, and advanced troubleshooting. * Proficiency in using ticketing systems to manage and resolve IT requests in a timely manner. * Experience with IAM solutions such as Okta. * Exceptional verbal and written communication skills. * A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. * IT support and administration certifications are highly regarded. Skills: * Outstanding customer service skills with the ability to interface with a diverse range of individuals. * Proactive and self-directed work style with excellent prioritization skills. * Keen analytical and problem-solving capabilities. * Meticulous organizational skills and a strong attention to detail. * Ability to work collaboratively within a team environment. * Knowledge of JIRA Service Desk or similar IT help desk software is beneficial. Technical Skills: * Proficiency in troubleshooting and resolving complex IT issues. * Knowledge of building and maintaining custom desktop systems. * Experience with remote support tools and maintaining up-to-date desktop documentation. * Familiarity with network protocols and troubleshooting across various network types. * Experience with server room/data centre management, including system monitoring. * Proficiency in operating systems such as Windows 10/11 and familiarity with Server 2008/2012/2016/2019. * Experience with Mac OS and MDM systems like Intune/Azure or JAMF. * Experience with video conferencing tools like Zoom, and an understanding of their hardware requirements. * Scripting skills with PowerShell, Python, or similar languages are a plus. * Knowledge of version control systems like Git or Perforce is advantageous
It Support Administrator employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Administrator
✨Tip Number 1
Make sure to highlight your experience with server room management and system monitoring during the interview. Be prepared to discuss specific scenarios where you successfully managed IT issues in a corporate environment.
✨Tip Number 2
Familiarize yourself with IAM solutions like Okta and be ready to explain how you've implemented or supported these systems in previous roles. This will show that you have the relevant expertise that we are looking for.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've effectively communicated with diverse teams or individuals. We value strong communication, so showcasing this will set you apart.
✨Tip Number 4
Brush up on your troubleshooting skills, especially with Windows operating systems and remote support tools. Being able to quickly resolve complex IT issues is crucial for this role, so be ready to discuss your approach.
We think you need these skills to ace It Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your work with server rooms, IAM solutions, and ticketing systems. Use specific examples to demonstrate your skills in Active Directory management and troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your 5+ years of experience in technical IT support and how your skills align with the requirements listed in the job description.
Showcase Communication Skills: Since exceptional verbal and written communication skills are required, ensure that your application materials are well-written and free of errors. Consider including examples of how you've effectively communicated with diverse teams or clients in past roles.
Highlight Certifications: If you have any IT support and administration certifications, be sure to mention them prominently in your CV and cover letter. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Ascendion
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with server room management, system monitoring, and IAM solutions like Okta. Highlight specific examples from your past roles that demonstrate your technical skills and problem-solving abilities.
✨Demonstrate Communication Skills
Since exceptional verbal and written communication skills are crucial for this role, practice explaining complex IT concepts in simple terms. Be ready to share how you've effectively communicated with diverse teams or clients in previous positions.
✨Familiarize Yourself with Ticketing Systems
Make sure you understand how ticketing systems work, especially JIRA Service Desk or similar software. Be ready to discuss how you've used these tools to manage and resolve IT requests efficiently in your previous roles.
✨Prepare for Behavioral Questions
Expect questions about your work style, prioritization skills, and teamwork. Prepare examples that showcase your proactive approach, attention to detail, and ability to collaborate effectively within a team environment.
