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- Tasks: Join our Device Intelligence team to resolve IT support tickets and manage user accounts.
- Company: Be part of a dynamic company focused on innovative technology solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: This role offers hands-on experience with cutting-edge tech and a chance to make an impact.
- Qualifications: 5+ years in IT support, strong communication skills, and a relevant degree preferred.
- Other info: Certifications in IT support are highly regarded; teamwork and problem-solving are key!
The predicted salary is between 36000 - 60000 £ per year.
We are urgently looking for an IT Support Administrator to join our Device Intelligence team. The ideal candidate will have proven experience in managing server rooms or data centers, including system monitoring, as well as expertise in IAM solutions and SSO.
Key Responsibilities:
- Efficiently resolve IT support tickets while ensuring compliance with service level agreements.
- Deliver robust support for a range of mobile devices, including setup, configuration, and troubleshooting.
- Oversee employee hardware and software setups, seamlessly integrating new team members into our technology ecosystem.
- Manage user accounts and permissions through Active Directory, Okta, and other IAM systems.
- Maintain a meticulous hardware inventory, conduct server infrastructure maintenance, and oversee asset lifecycle management.
- Provide technical support for conference room setups, including audio-visual equipment and connectivity for company events.
- Monitor and maintain the local IT infrastructure, focusing on system health and security.
- Coordinate with external vendors for equipment support and maintenance, handling hardware replacements and repairs as needed.
- Collaborate with global IT teams within the company to support, maintain, and improve internal systems.
Qualifications:
- A minimum of 5 years of experience in technical IT support within a corporate environment.
- Solid understanding of Active Directory management, Desktop Administration, and advanced troubleshooting.
- Proficiency in using ticketing systems to manage and resolve IT requests in a timely manner.
- Experience with IAM solutions such as Okta.
- Exceptional verbal and written communication skills.
- A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- IT support and administration certifications are highly regarded.
Skills:
- Outstanding customer service skills with the ability to interface with a diverse range of individuals.
- Proactive and self-directed work style with excellent prioritization skills.
- Keen analytical and problem-solving capabilities.
- Meticulous organizational skills and a strong attention to detail.
- Ability to work collaboratively within a team environment.
- Knowledge of JIRA Service Desk or similar IT help desk software is beneficial.
Technical Skills:
- Proficiency in troubleshooting and resolving complex IT issues.
- Knowledge of building and maintaining custom desktop systems.
- Experience with remote support tools and maintaining up-to-date desktop documentation.
- Familiarity with network protocols and troubleshooting across various network types.
- Experience with server room/data center management, including system monitoring.
- Proficiency in operating systems such as Windows 10/11 and familiarity with Server 2008/2012/2016/2019.
- Experience with Mac OS and MDM systems like Intune/Azure or JAMF.
- Experience with video conferencing tools like Zoom, and an understanding of their hardware requirements.
- Scripting skills with PowerShell, Python, or similar languages are a plus.
- Knowledge of version control systems like Git or Perforce is advantageous
Information Technology Support Administrator employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Administrator
✨Tip Number 1
Make sure to highlight your experience with server room management and system monitoring during any conversations or interviews. This is a key responsibility for the IT Support Administrator role, and demonstrating your expertise in this area will set you apart.
✨Tip Number 2
Familiarize yourself with the specific IAM solutions mentioned in the job description, especially Okta. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your approach to resolving IT support tickets efficiently. Think of examples where you've met service level agreements and how you prioritize tasks to ensure timely resolutions.
✨Tip Number 4
Since collaboration with global IT teams is essential, be ready to share experiences where you've worked effectively within a team environment. Highlight your communication skills and how they contributed to successful project outcomes.
We think you need these skills to ace Information Technology Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially your work with server rooms, data centers, and IAM solutions. Use specific examples to demonstrate your expertise.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with ticketing systems and your ability to resolve IT issues efficiently, aligning your skills with the job requirements.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as proficiency in Active Directory, troubleshooting, and familiarity with various operating systems. Highlight any certifications you hold that are relevant to the position.
Prepare for Potential Questions: Anticipate questions related to your problem-solving abilities and customer service experience. Be ready to discuss specific scenarios where you successfully resolved IT issues or improved processes.
How to prepare for a job interview at Ascendion
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with server room management, IAM solutions, and SSO. Highlight specific examples where you successfully resolved complex IT issues or improved system performance.
✨Demonstrate Problem-Solving Skills
During the interview, present scenarios where you effectively troubleshot and resolved IT support tickets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Customer Service Abilities
Since outstanding customer service is crucial for this role, share experiences where you provided exceptional support to users. Emphasize your communication skills and ability to work with diverse individuals.
✨Familiarize Yourself with Relevant Tools
Make sure to mention your proficiency with ticketing systems like JIRA Service Desk, as well as any experience with remote support tools. Being knowledgeable about these tools will demonstrate your readiness for the role.
