At a Glance
- Tasks: Lead IT service continuity and disaster recovery efforts to ensure critical services are resilient.
- Company: Dynamic tech firm based in London, embracing remote work culture.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and continuous improvement.
- Why this job: Make a real difference by shaping resilience strategies and improving recovery capabilities.
- Qualifications: Experience in IT service continuity and strong stakeholder management skills required.
The predicted salary is between 63000 - 77000 £ per year.
The role needs practical experience in IT service continuity, disaster recovery and resilience. The candidate will work with technical and business teams to ensure critical services have clear recovery requirements, plans and testing in place.
Required Skills:
- Substantial experience in IT Service Continuity, Disaster Recovery or technology resilience, including recovery planning, RTOs, RPOs, service criticality and dependency mapping.
- Strong understanding of ITIL-aligned service management and its integration with business continuity, cyber recovery and operational resilience.
- Experience shaping resilience strategy and improvement priorities, translating business needs, emerging risks and industry developments into practical requirements and controls.
- Proven ability to lead cross-functional recovery exercises and assess cyber and third-party recovery capabilities across internal teams and suppliers.
- Strong stakeholder management and influencing skills, with experience providing senior leadership and governance forums with clear assurance on recovery readiness, risks and improvement needs.
- Ability to drive remediation and continual improvement, maintain clear risk and assurance evidence, and build resilience capability through coaching and knowledge transfer.
Preferred:
- ITIL 4 Foundation or higher certification.
- Business continuity, disaster recovery or resilience certification, such as CBCP, MBCI, ISO 22301, ISO 27301, NIST, DRII or equivalent.
- Experience in a regulated, professional services or large matrix organisation.
- Experience using ServiceNow, CMDB, GRC, backup, recovery or monitoring tools.
- Understanding of cloud, SaaS and hybrid-environment recovery considerations.
- Knowledge of cyber resilience, major incident management, supplier resilience or technology controls.
Information Technology Service Management Manager employer: Ascendion
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