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- Tasks: Lead research and design to improve workflows and create impactful service experiences.
- Company: Innovative tech firm shaping the future of digital and AI roles.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by transforming how businesses operate and enhance user experiences.
- Qualifications: 5-8 years in Service Design or related fields with strong research skills.
- Other info: Join a dynamic team in London with exciting projects and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview: Senior Service Designers are the driving force behind discovery. You’ll lead research, map real‑world scenarios, uncover insights, and identify opportunities, doing hands‑on work to pinpoint where efficiencies falter and where transformation can create real impact. You’ll analyze how processes and business units operate today, synthesize findings, and help shape the opportunities that define tomorrow.
What You’ll Do as a Sr. Service Designer:
- Conduct stakeholder interviews, contextual inquiries, and observational research to uncover how work gets done.
- Document existing workflows, user interactions, and system dependencies in detail.
- Identify key scenarios where effort, time, or cost inefficiencies exist.
- Analyze interview data, workflow documentation, and operational metrics to identify patterns.
- Create service blueprints, journey maps, and process models that visualize the as‑is experiences.
- Map pain points, enablers, and hidden dependencies that impact efficiency.
- Translate insights into initial opportunity themes and "How might we..." statements.
- Collaborate with Lead Service Designer to refine and prioritize opportunities.
- Partner with UX Designers to illustrate opportunities through visual concepts.
Visualize Findings
- Create visual artifacts, service blueprints, journey maps, process flows, and insight summaries.
- Develop clear documentation that supports insight decks and opportunity portfolios.
What You Bring (Essential):
- 5–8 years in Service Design, CX Strategy, UX Research, or Business Consulting.
- Strong skills in qualitative research, synthesis, and systems mapping.
- Proven ability to document complex workflows and create service blueprints.
Service Designer in England employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in England
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with other Service Designers. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design, including those killer service blueprints and journey maps. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and your past experiences. Think about how you can showcase your ability to identify inefficiencies and translate insights into actionable opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for talented Service Designers like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer in England
Some tips for your application 🫡
Show Your Research Skills: As a Service Designer, your ability to conduct thorough research is key. Make sure to highlight any relevant experience in stakeholder interviews or observational research in your application. We want to see how you uncover insights and identify opportunities!
Document Like a Pro: We love a good blueprint! When detailing your past work, focus on how you've documented workflows and user interactions. Use clear examples to showcase your skills in creating service blueprints and journey maps that visualise complex processes.
Be Insightful: Your application should reflect your analytical mindset. Share specific instances where you've identified inefficiencies or translated insights into actionable themes. This will show us that you can think critically about processes and drive transformation.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out!
How to prepare for a job interview at Ascendion
✨Know Your Service Design Fundamentals
Brush up on your service design principles and methodologies. Be ready to discuss how you've applied these in past projects, especially in areas like user interactions and workflow documentation.
✨Prepare Real-World Examples
Think of specific instances where you've identified inefficiencies or transformed processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your impact.
✨Familiarise Yourself with Visual Tools
Since you'll be creating service blueprints and journey maps, make sure you're comfortable discussing the tools you use for visualisation. Bring examples of your work to demonstrate your skills.
✨Engage with Stakeholder Perspectives
Show that you understand the importance of stakeholder interviews and contextual inquiries. Prepare questions that reflect your curiosity about their processes and how you can help improve them.
