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For Companies At a Glance
- Tasks: Support customers with inquiries and ensure their satisfaction with our products.
- Company: Join a dynamic team focused on innovative Device Intelligence solutions.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Experience in customer success or account management is essential.
- Other info: Ideal for those passionate about IoT and eager to learn.
The predicted salary is between 28800 - 48000 £ per year.
We are urgently looking for a Customer Support Specialist to join our Device Intelligence team. The ideal candidate will have proven experience in management, organizational and prioritization.
- An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management ideally with historical records of retention and growth of customer base.
- An experience and/or excellent understanding of dealing with billing and contractual matters in a B2B environment.
- Fluent written and verbal communication in English are required.
- Excellent communication, listening and analytical skills (mandatory).
- Excellent time management, organizational and prioritization skills.
- General understanding about IoT products and solutions.
- Structured “can-do” approach to open matters and tasks in a demanding environment.
- Methodical and conscientious documentation skills.
- Willingness to develop while identifying opportunities over self-reflection.
Customer Support Specialist employer: Ascendion
Contact Detail:
Ascendion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in Customer Success and Account Management. Understanding the key metrics and strategies that drive customer retention and growth will give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of billing and contractual matters, especially in a B2B context. Being able to discuss real-world scenarios or challenges you've faced in this area can demonstrate your expertise.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively resolved customer issues in the past. Highlighting your analytical skills in these situations can also set you apart.
✨Tip Number 4
Research IoT products and solutions relevant to our industry. Having a solid understanding of these technologies will not only impress us but also help you relate better to the needs of our customers.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and account management. Use specific examples that demonstrate your ability to retain and grow a customer base, as well as your familiarity with billing and contractual matters in a B2B environment.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication skills and provide examples of how you've successfully managed customer relationships. Mention your understanding of IOT products and how you can contribute to the Device Intelligence team.
Showcase Your Skills: During the application process, highlight your time management and organisational skills. Provide examples of how you've prioritised tasks in a demanding environment and how your structured approach has led to successful outcomes.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your written communication is clear and professional, reflecting your fluency in English and your analytical skills.
How to prepare for a job interview at Ascendion
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your past roles where you successfully managed customer relationships. Highlight any instances where you contributed to customer retention or growth, as this aligns perfectly with what the company is looking for.
✨Demonstrate Your Understanding of B2B Billing
Since the role involves dealing with billing and contractual matters, brush up on your knowledge of B2B billing processes. Be ready to explain how you've handled similar situations in the past, showcasing your analytical skills and attention to detail.
✨Communicate Clearly and Effectively
Fluency in English is a must, so practice articulating your thoughts clearly. During the interview, focus on active listening and ensure you respond thoughtfully to questions, demonstrating your excellent communication skills.
✨Exhibit Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks in a demanding environment. Share examples of how you stay organised and methodical, especially when handling multiple customer inquiries or issues simultaneously.
