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- Tasks: Be the first point of contact for customers, handling queries via phone and email.
- Company: Join a supportive team at a leading recruitment company in Milton Keynes.
- Benefits: Competitive salary, ongoing experience, and a positive work environment.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Confident communicator with previous customer service experience and attention to detail.
- Other info: Flexible, proactive team players will thrive in this dynamic role.
The predicted salary is between 21000 - 25000 £ per year.
Are you passionate about delivering excellent customer service and looking for a role where you can make a difference? Our client is seeking a proactive Customer Service Administrator to join their team in this fully office based role in Milton Keynes.
In this role, you’ll be the first point of contact for customers, supporting them with queries over the phone and email. You’ll play a key part in ensuring a seamless service experience for every customer.
Customer Service Administrator - What you’ll be doing:- Handling incoming calls and emails, ensuring all queries are responded to promptly.
- Logging customer enquiry details accurately into the system.
- Keeping customers fully updated.
- Supporting your colleagues and adapting to the team’s workload when needed.
- Working in line with agreed processes, KPIs, and service standards.
- A confident communicator who enjoys speaking with customers.
- Previous experience in a customer service role (minimum 1 year, ideally tele-based).
- Strong attention to detail with excellent accuracy.
- Proficient in Microsoft Excel and comfortable with IT systems.
- A positive team player with a flexible and proactive approach.
- Work as part of a supportive and welcoming team.
- Gain valuable ongoing experience with no set end date.
- Be part of a role where your contribution directly impacts customer satisfaction.
If you’re enthusiastic about customer service and keen to develop your skills in a busy, rewarding environment, we’d love to hear from you. Apply today to join a team that values professionalism, teamwork, and great communication.
Customer Service Advisor employer: Ascendant Recruitment
Contact Detail:
Ascendant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any specific skills that match what we're looking for, like communication and attention to detail.
Show Your Passion: In your application, let us know why you're passionate about delivering excellent customer service. Share any personal experiences or stories that demonstrate your commitment to helping customers and making a difference.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We love a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ascendant Recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common queries and how to handle them effectively. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. Use examples from your previous experience to highlight how you've successfully resolved customer issues or improved service.
✨Familiarise Yourself with the Company
Research the company and its values. Knowing what they stand for will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or managing multiple tasks. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
