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- Tasks: Provide top-notch admin support to customers via email and phone.
- Company: Join a dynamic team focused on delivering excellence in customer service.
- Benefits: Enjoy a flexible, ongoing temporary role with opportunities for growth.
- Why this job: Be part of a supportive team that values communication and customer satisfaction.
- Qualifications: Must have at least 1 year of customer service experience and Excel skills.
- Other info: This role is perfect for those who thrive in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
My client is looking for a Customer Service Administrator who is passionate about providing excellence. This role is temporary on an ongoing basis, so there is no finish date. As a Customer Service Administrator your role is to provide administration support to customers, via email and telephone. This includes arranging the collection and return of items for service or repair. Crucial to this role is keeping the customer always updated.
Customer Service Administrator Key Responsibilities
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Enter new customer enquiries and warranty details onto the database
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Promptly answer phone calls (the aim is for all calls to be answered within 3 to 5 rings)
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Liaise with customers via telephone and email to understand the customer s issue and act accordingly.
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Respond promptly and action relevant emails aiming for a 2-hour response time for emails.
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Support other team members depending on workload.
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Liaise with technicians to keep customers fully up to date with their query.
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Conduct daily work and tasks in accordance with the guidance, processes and KPIs outlined.
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A team player, happy to support colleagues
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Someone who is happy to answer the phone
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At least 1 year Customer service experience in a telephone based role
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Strong attention to detail and accuracy
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Good knowledge of Microsoft Excel
Customer Service Administrator employer: Ascendant Recruitment
Contact Detail:
Ascendant Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your phone etiquette and response times. Since the role emphasizes answering calls promptly, being able to showcase your ability to handle calls efficiently can set you apart.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as this is a key requirement. Being able to navigate and utilize Excel effectively will show that you're ready to handle the administrative tasks.
✨Tip Number 4
Prepare examples of how you've worked as part of a team in previous roles. Highlighting your teamwork experience will align well with the collaborative nature of this position.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in telephone-based roles. Emphasize your attention to detail and any relevant skills with Microsoft Excel.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing excellent customer service. Mention specific examples of how you've successfully managed customer inquiries and maintained communication.
Showcase Your Communication Skills: Since the role involves liaising with customers via email and phone, demonstrate your strong communication skills in your application. Use clear and concise language, and ensure there are no grammatical errors.
Highlight Teamwork Experience: Mention any previous experiences where you supported team members or worked collaboratively. This will show that you are a team player, which is crucial for this role.
How to prepare for a job interview at Ascendant Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Your Communication Skills
Since the role involves liaising with customers via phone and email, practice clear and concise communication. Be prepared to discuss how you handle difficult conversations and ensure that customers feel heard and valued.
✨Highlight Your Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples of how you've maintained attention to detail in previous positions. Discuss any systems or processes you use to ensure nothing falls through the cracks.
✨Familiarize Yourself with Relevant Tools
Brush up on your Microsoft Excel skills and be ready to discuss how you've used it in past roles. If you have experience with customer service databases, mention that as well to show you're tech-savvy.
