At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join Ascendant Recruitment, a leading agency in Milton Keynes and Northampton.
- Benefits: Enjoy a permanent role with a competitive salary and supportive team culture.
- Other info: Flexible working environment with opportunities for growth and development.
- Why this job: Perfect for those who love teamwork and making customers happy!
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 19000 - 28000 £ per year.
Customer Service Administrator
Permanent
Leighton Buzzard
£23,809.50 per annum
Are you passionate about delivering outstanding customer service and looking for your next opportunity in a dynamic and supportive environment? Our client, a trusted name in their field, is looking for a highly motivated Customer Service Administrator to support their UK and Export operations.
As a key member of the Customer Service team, you will be the first point of contact for UK and international clients, providing exceptional service via telephone, email, and written communications. You will play an essential role in ensuring smooth order processing, accurate information provision, and customer satisfaction from enquiry to delivery.
Your responsibilities as a Customer Service Administrator will include but are not limited to:
- Responding promptly to all UK and Export customer enquiries, including order processing, quotations, product and delivery information.
- Handling customer complaints, returns, and invoicing through the internal systems.
- Maintaining close communication with internal departments (Sales, Dispatch, Production, etc.) to ensure efficient order fulfilment.
- Providing administrative support to the Customer Service and Sales teams.
- Representing the business professionally during training events, exhibitions, and internal meetings.
- Provide cover for other team members when required (including Customer Service Admin and Returns processing).
To be a successful Customer Service Administrator, you must have:
- A positive can-do attitude.
- Flexibility and adaptability and be comfortable with change.
- Confidence with strong problem solving and decision-making ability.
- Passion for team work, collaboration and effective communication.
- Previous experience in a customer service or order processing role.
- Strong communication and interpersonal skills with a professional telephone manner.
- Solid administrative skills with attention to detail and accuracy.
- Proficiency in Microsoft Office applications and general computer literacy.
- Ability to work independently and as part of a collaborative team.
- Experience in export logistics or dealing with international customers.
If you are interested in finding out more about this Customer Service Administrator role, please apply today because we’d love to hear from you!
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.
Customer Service Administrator in Leighton Buzzard employer: Ascendant Recruitment
At Ascendant Recruitment, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As a Customer Service Administrator in Leighton Buzzard, you will benefit from a collaborative culture that values teamwork and effective communication, alongside opportunities for professional growth and development. With a focus on delivering exceptional customer service, you'll be part of a dedicated team that ensures client satisfaction while enjoying a competitive salary and the chance to make a meaningful impact in both UK and international operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leighton Buzzard
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer questions confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be the first point of contact for customers, showcasing your ability to communicate clearly and professionally is crucial.
✨Tip Number 3
Highlight any experience you have with order processing or customer service in your conversations. Be ready to share specific examples of how you've handled customer inquiries or complaints effectively.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can give you an edge during the interview process.
We think you need these skills to ace Customer Service Administrator in Leighton Buzzard
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to handle enquiries and complaints. Mention specific examples of how you've successfully resolved issues in the past.
Highlight Relevant Skills:Emphasise your strong communication skills, problem-solving abilities, and proficiency in Microsoft Office. These are crucial for the Customer Service Administrator role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Ascendant Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Use a professional tone and be ready to showcase your telephone manner during the interview.
✨Familiarise Yourself with the Company
Research the company and its operations, especially regarding UK and export services. Understanding their products and customer base will help you answer questions more effectively and show your genuine interest.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer complaints or order processing challenges. Think of examples from your past experiences that demonstrate your problem-solving skills and adaptability.
