At a Glance
- Tasks: Manage and optimise HubSpot CRM for sales and marketing activities.
- Company: Join Ascend Media, home to luxury brands like Elite Traveler and Spear’s.
- Benefits: Enjoy 25 days' holiday, hybrid work, and wellness days.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Become the go-to HubSpot expert and drive business growth.
- Qualifications: 2+ years of HubSpot experience and strong attention to detail.
The predicted salary is between 40000 - 50000 € per year.
Location: London (hybrid, min. 3 days/week in our Farringdon office). We will also consider applications for a remote home-based contract for those who live more than 90 minutes away from the office.
About us
Ascend Media is home to some of the world’s leading luxury media brands: Elite Traveler, Spear’s, The World of Fine Wine, and The World of Fine Spirits. We create world-class content, digital platforms, and immersive brand experiences that connect with ultra-high-net-worth audiences and luxury brands worldwide.
About the role
We’re looking for an experienced HubSpot CRM Administrator to take ownership of the day-to-day management, maintenance and optimisation of our HubSpot platform across sales and marketing activity. This role is ideal for someone who enjoys systems, process improvement and keeping data organised and accurate. You’ll support teams across the business by building workflows, managing CRM processes, maintaining reporting and ensuring HubSpot is configured effectively to meet changing business needs. You’ll become the go-to person for HubSpot - helping colleagues use the system effectively, improving processes over time, and ensuring the platform continues to support business growth. This is a hands-on role with a mix of administration, technical configuration, reporting and process improvement. You do not need to know everything on day one, but you should already be confident using HubSpot and comfortable taking ownership of CRM tasks independently.
What will you do?
- HubSpot administration & maintenance
- Manage the day-to-day administration of HubSpot across sales and marketing functions
- Configure contacts, companies, deals, properties and lifecycle stages within the platform
- Maintain user permissions, access settings and general CRM housekeeping
- Carry out CRM updates, uploads and ongoing data maintenance
- Workflows & automation
- Build and maintain HubSpot workflows and automations
- Configure internal notifications, lead routing and customer journeys
- Support marketing campaign setup including segmentation and contact management
- Create practical workflow solutions based on business requirements
- Data quality & reporting
- Manage imports, exports, deduplication and database hygiene
- Ensure customer and prospect data remains accurate and well structured
- Build and maintain dashboards and reports within HubSpot
- Support teams with reporting requests and performance tracking
- User support & continuous improvement
- Act as the first point of contact for HubSpot support internally
- Help colleagues troubleshoot CRM issues and improve usage of the platform
- Provide training or guidance where needed
- Identify opportunities to improve processes, efficiency and automation over time
- Systems & integrations
- Support integrations between HubSpot and other business platforms where required
- Assist with implementation projects and testing of new tools or workflows
- Work with external providers when specialist support is needed
Skills & experience
Essential
- Previous hands-on experience using HubSpot in an administration, CRM or marketing operations role (around 2+ years preferred)
- Experience building workflows and automations within HubSpot
- Good understanding of CRM principles and database management
- Experience managing imports, segmentation, data quality and reporting
- Strong attention to detail and confidence working with large datasets
- Comfortable managing repetitive administrative tasks alongside improvement projects
- Able to work independently and prioritise workload effectively
- Clear communicator who can support non-technical users
Desirable
- HubSpot certifications or completion of HubSpot Academy training
- Experience supporting integrations between systems
- Experience working with marketing automation or sales processes
- Previous experience in media, B2B or commercial environments
- Experience implementing new systems or improving internal processes
Personal attributes
We’re looking for someone who is:
- Organised and methodical, with strong attention to detail
- Comfortable owning a platform and becoming the internal expert over time
- Curious and proactive about finding better ways of working
- Practical and solutions-focused
- Happy balancing strategic improvements with routine administrative work
- Collaborative and approachable, working effectively with different teams across the business
Company benefits
- 25 days' holiday (plus bank holidays)
- Additional days off for your birthday, health and well-being day and volunteering day
- Hybrid working arrangements, three days in the office
- Subscription to Group publications and all other online content
- Access to a discounted shopping program
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Enhanced company sick pay after probation
Applications meeting the selection criteria will be reviewed as soon as possible. Progressive Media Investments (Ascend Media) values diversity and is an equal opportunity employer. Please inform the hiring manager if you require any reasonable adjustments so that you can fully participate in the recruitment process. Please note, candidates must have, or be able to obtain, the right to live and work in the United Kingdom as we are unable to offer sponsorship for this role.
HubSpot CRM Administrator in London employer: Ascend Media
Ascend Media is an exceptional employer, offering a dynamic work environment in the heart of London with hybrid working options that promote work-life balance. Employees benefit from generous holiday allowances, additional days off for personal well-being, and opportunities for professional growth within a collaborative culture that values innovation and continuous improvement. With access to luxury media brands and a commitment to employee development, Ascend Media provides a rewarding platform for those looking to make a meaningful impact in the luxury sector.
StudySmarter Expert Advice🤫
We think this is how you could land HubSpot CRM Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your HubSpot expertise. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Ascend Media!
We think you need these skills to ace HubSpot CRM Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the HubSpot CRM Administrator role. Highlight your experience with HubSpot, workflows, and data management. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for CRM systems and how you can contribute to our team. Be sure to mention any relevant projects or achievements that showcase your expertise.
Show Off Your Attention to Detail:In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ascend Media
✨Know Your HubSpot Inside Out
Make sure you’re well-versed in HubSpot’s features and functionalities. Brush up on your knowledge of workflows, automations, and reporting tools. Being able to discuss specific examples of how you've used HubSpot in previous roles will show that you're not just familiar with the platform, but that you can leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in past roles, especially those related to CRM management. Think of specific instances where you improved processes or resolved issues. This will demonstrate your proactive approach and ability to take ownership of tasks, which is key for this role.
✨Be Ready to Discuss Data Management
Since data quality is crucial for this position, be prepared to talk about your experience with data imports, deduplication, and maintaining database hygiene. Highlight any strategies you've implemented to ensure data accuracy and how you’ve managed large datasets in the past.
✨Emphasise Your Communication Skills
As a HubSpot CRM Administrator, you'll need to support non-technical users. Be ready to share examples of how you've communicated complex information clearly and effectively. This will show that you can collaborate well with different teams and help others improve their use of the platform.
