At a Glance
- Tasks: Manage and optimise HubSpot CRM for sales and marketing activities.
- Company: Join Ascend Media, home to luxury brands like Elite Traveler and Spear’s.
- Benefits: Enjoy hybrid working, extra days off, and a discounted shopping programme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Become the go-to HubSpot expert and drive process improvements.
- Qualifications: 2+ years of HubSpot experience and strong attention to detail required.
The predicted salary is between 40000 - 50000 £ per year.
Location: London (hybrid, min. 3 days/week in our Farringdon office). We will also consider applications for a remote home-based contract for those who live more than 90 minutes away from the office.
Company: Ascend Media (Elite Traveler, Spear’s, The World of Fine Wine, World of Fine Spirits)
About us: Ascend Media is home to some of the world’s leading luxury media brands: Elite Traveler, Spear’s, The World of Fine Wine, and The World of Fine Spirits. We create world-class content, digital platforms, and immersive brand experiences that connect with ultra-high-net-worth audiences and luxury brands worldwide.
About the role: We’re looking for an experienced HubSpot CRM Administrator to take ownership of the day-to-day management, maintenance and optimisation of our HubSpot platform across sales and marketing activity. This role is ideal for someone who enjoys systems, process improvement and keeping data organised and accurate. You’ll support teams across the business by building workflows, managing CRM processes, maintaining reporting and ensuring HubSpot is configured effectively to meet changing business needs. You’ll become the go-to person for HubSpot – helping colleagues use the system effectively, improving processes over time, and ensuring the platform continues to support business growth. This is a hands‑on role with a mix of administration, technical configuration, reporting and process improvement. You do not need to know everything on day one, but you should already be confident using HubSpot and comfortable taking ownership of CRM tasks independently.
What will you do?
- HubSpot administration & maintenance
- Manage the day-to-day administration of HubSpot across sales and marketing functions
- Configure contacts, companies, deals, properties and lifecycle stages within the platform
- Maintain user permissions, access settings and general CRM housekeeping
- Carry out CRM updates, uploads and ongoing data maintenance
- Build and maintain HubSpot workflows and automations
- Configure internal notifications, lead routing and customer journeys
- Support marketing campaign setup including segmentation and contact management
- Create practical workflow solutions based on business requirements
- Manage imports, exports, deduplication and database hygiene
- Ensure customer and prospect data remains accurate and well structured
- Build and maintain dashboards and reports within HubSpot
- Support teams with reporting requests and performance tracking
- User support & continuous improvement
- Act as the first point of contact for HubSpot support internally
- Help colleagues troubleshoot CRM issues and improve usage of the platform
- Provide training or guidance where needed
- Identify opportunities to improve processes, efficiency and automation over time
- Systems & integrations
- Support integrations between HubSpot and other business platforms where required
- Assist with implementation projects and testing of new tools or workflows
- Work with external providers when specialist support is needed
Skills & experience:
- Previous hands‑on experience using HubSpot in an administration, CRM or marketing operations role (around 2+ years preferred)
- Experience building workflows and automations within HubSpot
- Good understanding of CRM principles and database management
- Experience managing imports, segmentation, data quality and reporting
- Strong attention to detail and confidence working with large datasets
- Comfortable managing repetitive administrative tasks alongside improvement projects
- Able to work independently and prioritise workload effectively
- Clear communicator who can support non-technical users
- HubSpot certifications or completion of HubSpot Academy training
- Experience supporting integrations between systems
- Experience working with marketing automation or sales processes
- Previous experience in media, B2B or commercial environments
- Experience implementing new systems or improving internal processes
Personal attributes:
- Organised and methodical, with strong attention to detail
- Comfortable owning a platform and becoming the internal expert over time
- Curious and proactive about finding better ways of working
- Practical and solutions-focused
- Happy balancing strategic improvements with routine administrative work
- Collaborative and approachable, working effectively with different teams across the business
Company benefits:
- Additional days off for your birthday, health and well-being day and volunteering day
- Hybrid working arrangements, three days in the office
- Subscription to Group publications and all other online content
- Access to a discounted shopping program
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Enhanced company sick pay after probation
Progressive Media Investments (Ascend Media) values diversity and is an equal opportunity employer. Please inform the hiring manager if you require any reasonable adjustments so that you can fully participate in the recruitment process. Please note, candidates must have, or be able to obtain, the right to live and work in the United Kingdom as we are unable to offer sponsorship for this role.
HubSpot CRM Administrator & Automation Lead employer: Ascend Media
Ascend Media is an exceptional employer, offering a dynamic work environment in the heart of London with hybrid working options that promote work-life balance. Employees benefit from additional days off for personal well-being, access to premium content, and opportunities for professional growth within a collaborative culture that values innovation and diversity. With a focus on employee development and a commitment to creating world-class luxury media experiences, Ascend Media stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land HubSpot CRM Administrator & Automation Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a HubSpot CRM Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you've got experience with HubSpot, create a mini portfolio showcasing your best workflows and automations. This will not only impress potential employers but also give you a chance to talk about your hands-on experience during interviews.
✨Tip Number 3
Prepare for those interviews! Research Ascend Media and their brands. Understand their audience and how your role as a HubSpot CRM Administrator can help them connect better with ultra-high-net-worth clients. Tailor your answers to show you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Ascend Media.
We think you need these skills to ace HubSpot CRM Administrator & Automation Lead
Some tips for your application 🫡
Show Off Your HubSpot Skills:Make sure to highlight your hands-on experience with HubSpot in your application. We want to see how you've used the platform in previous roles, especially when it comes to building workflows and managing data.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate a well-structured application that showcases your skills without unnecessary fluff. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match our job description. Show us why you’re the perfect fit for the HubSpot CRM Administrator role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Ascend Media!
How to prepare for a job interview at Ascend Media
✨Know Your HubSpot Inside Out
Make sure you’re well-versed in HubSpot’s features and functionalities. Brush up on your knowledge of workflows, automations, and CRM principles, as you’ll need to demonstrate your hands-on experience during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've improved processes or solved issues in previous roles. Ascend Media is looking for someone who can identify opportunities for efficiency, so be ready to discuss specific instances where you’ve made a positive impact.
✨Communicate Clearly and Confidently
As a HubSpot expert, you’ll need to support non-technical users. Practice explaining complex concepts in simple terms, and be prepared to showcase your communication skills during the interview.
✨Demonstrate Your Organisational Skills
Since this role involves managing large datasets and routine administrative tasks, come prepared with examples that highlight your attention to detail and ability to stay organised. Discuss how you prioritise your workload effectively.
