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- Tasks: Manage client relationships and drive business growth in the logistics and food sectors.
- Company: Leading specialist logistics company with a dynamic team in Manchester.
- Benefits: Competitive salary up to £46K plus commission, hybrid working model.
- Why this job: Join a thriving industry and make a real impact on client satisfaction and business success.
- Qualifications: Experience in customer-facing roles within freight forwarding or logistics, especially in the food industry.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading specialist logistics company in the North West is requiring a Client Services Manager to join their dynamic team. They are an international freight specialist and require expertise within their field, specifically within the food industry.
The Client Services Manager requires excellent communication and interpersonal skills, strategic thinking, business acumen, and a customer-focused mindset. They should be adept at building relationships, developing and growing accounts, and managing multiple priorities simultaneously. Additionally, proficiency in sales techniques and market analysis is required for the role.
Key Role & ResponsibilitiesYou will have full day-to-day ownership of your assigned clients and be responsible for:
- Retaining assigned clients
- Maintaining and growing relationships with WTA clients and partners
- Ringfencing the clients and partners
- Providing exceptional customer service with a proactive mindset
- Driving business growth
- Ensuring customer satisfaction
- Relationship Management
- Account Development and growth
- Customer Retention
- Strategic Planning
- Negotiation, Ringfencing and Sales
- Market and Industry Knowledge
- Reporting and Analysis
- Customer Advocacy
- Consistency and best practice
- Experience in a customer-facing role within the freight forwarding or logistics industry.
- Food industry experience is essential.
- Strong multimodal experience – ocean imports/exports, air freight & road freight.
- Account management experience.
- Cargowise, Power BI, Hubspot experience desirable.
Client Services Manager employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the logistics and food industries. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in customer service and account management. Use specific examples from your past roles to demonstrate how you’ve driven business growth and maintained client relationships. We want to see that passion!
✨Tip Number 3
Research is key! Before any interview, dive deep into the company’s background, their clients, and their position in the market. This will not only help you tailor your answers but also show that you’re genuinely interested in the role. We love candidates who come prepared!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there. Don’t miss out on your chance to join our dynamic team and make an impact in the logistics world!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your experience in the freight and logistics industry, especially any work related to the food sector. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and customer-focused mindset. Tell us about your strategic thinking and how you've successfully managed client relationships in the past.
Showcase Relevant Experience: When filling out your application, be sure to highlight your experience with account management and any specific sales techniques you've used. We love seeing examples of how you've driven business growth and ensured customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our dynamic team!
How to prepare for a job interview at Ascend Consulting
✨Know Your Industry Inside Out
Make sure you brush up on the logistics and food industries before your interview. Understand the key players, current trends, and challenges. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Use specific instances where your communication and interpersonal skills made a difference. This is crucial for a Client Services Manager!
✨Demonstrate Strategic Thinking
Think about how you can contribute to the company's growth. Be ready to discuss your approach to strategic planning and account development. Highlight any experience you have with market analysis and how it has informed your decision-making.
✨Be Ready to Discuss Sales Techniques
Since proficiency in sales techniques is required, prepare to talk about your experience with negotiation and customer retention strategies. Bring examples of how you've driven business growth through effective sales tactics in previous roles.
