At a Glance
- Tasks: Lead customer support for accountancy software and ensure top-notch service delivery.
- Company: Ascend Consulting, a forward-thinking firm in financial software solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for team expansion.
- Other info: Join a growing team with potential for career advancement.
- Why this job: Make a real difference in customer satisfaction while leading a dynamic support team.
- Qualifications: Experience in customer support and knowledge of ITIL processes.
The predicted salary is between 37800 - 46200 £ per year.
Ascend Consulting is seeking a Customer Support Lead for an Accountancy Software rollout in Andover, Hampshire.
The role will oversee support for a portfolio of customers, lead hypercare, and transition to steady-state BAU support, while expanding the team in the future.
You will work hybrid and coordinate with customers and MSPs, using ITIL-aligned processes to ensure SLA/KPI compliance and high CSAT.
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Senior Customer Support Lead — Financial Software (Hybrid) in Andover employer: Ascend Consulting
As a leading player in the medical devices sector, our company offers an exceptional work environment for Sales Managers looking to make a significant impact in healthcare. With a strong focus on employee development, we provide comprehensive training and growth opportunities, fostering a collaborative culture that values innovation and customer satisfaction. Our home-based role allows for flexibility while being part of a dynamic team dedicated to delivering tailored solutions to NHS Trusts and private healthcare providers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Support Lead — Financial Software (Hybrid) in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ascend Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ascend Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Support Lead — Financial Software (Hybrid) in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ascend Consulting:Your cover letter is your chance to shine! Tell us why you want to work at Ascend Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ascend Consulting!
How to prepare for a job interview at Ascend Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
