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For Companies At a Glance
- Tasks: Provide top-notch support for 900 users, tackling 3rd line issues and system maintenance.
- Company: Join a leading Service Provider in Woodstock, Oxfordshire, known for its innovative tech solutions.
- Benefits: Enjoy a competitive salary of up to £45,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team, enhancing your skills while making a real impact on client IT systems.
- Qualifications: Essential skills include Windows environments, networking, and a passion for IT security and infrastructure.
- Other info: Flexibility and resourcefulness are key; embrace challenges and drive improvements in IT services.
The predicted salary is between 36000 - 54000 £ per year.
A leading Service Provider is looking to recruit a 3rd Line Support Technician to provide outstanding support for their client of 900 users based in Woodstock, Oxfordshire and offices around the UK. This role is a mixture of 3rd Line/infrastructure support, system maintenance tasks & project work and requires the technician to be flexible, agile and resourceful. Good communication skills are essential as are an attention to detail; the quality of your work must be exceptional.
Main Tasks and Competencies
- Working with the Service Desk team on escalated issues, support and knowledge transfer
- Administer and maintain client network and infrastructure and the VMware infrastructure and SANs
- Pro-actively build own knowledge and experience to keep up to date with existing and emerging technologies
- Monitor and troubleshoot server and network performance
- Liaise with 3rd parties in regard to logging technical queries
- Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure
- Ensure client DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location
- Research, recommend, plan and implement infrastructure system projects
- Take ownership of the lifecycle of customer’s software as defined by the Manager, ensuring new software and its subsequent updates are fully tested before entering the production environment
- Proactively look at ways of making improvements in all areas of the client’s IT
- Applies knowledge of Information Security to ensure all company and client data and systems are kept safe from threats
- Approaches issues in a logical manner and takes ownership through to completion
Technical Skills and Qualifications
Essential
- Security Infrastructure (Firewalls etc)
- Windows Desktop environments, including the latest Windows Version
- Windows Server
- Microsoft Exchange Server 2013 / 2016 / Office 365
- Networking – LAN, VLAN’s, Wi-Fi, WAN, Firewalls
- Virtualisation – VMware / Hyper-V
- Understanding of Information Security best practices
- Understanding of ITIL best practices
- Good knowledge of backup and replication systems
Desirable
- Office 365 Suite Administration Experience
- Knowledge of Microsoft System Centre Configuration Manager; including software/OS deployment
- Cloud Hosting (AWS, Azure)
- Experience with DR and Backups Technologies, in particular ArcServe
- Cloud Antivirus & Managed Networks
- Cloud managed telephony
- Cloud migration experience
- Microsoft Intune
- Cyber Essentials Plus & ISO27001
3rd Line Support Technician employer: Ascend Consulting
Contact Detail:
Ascend Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Microsoft Exchange, and cloud services like AWS and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in 3rd line support roles. Attend industry meetups or online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Demonstrate your problem-solving skills during any interviews or informal chats. Prepare examples of how you've successfully resolved complex technical issues in the past, as this will showcase your ability to handle the responsibilities of the role.
✨Tip Number 4
Stay updated on the latest trends in IT security and infrastructure management. Being knowledgeable about current best practices will not only help you in the interview but also show that you're proactive and committed to continuous learning.
We think you need these skills to ace 3rd Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Windows, Cloud technologies, and any specific tools mentioned like VMware or Microsoft Exchange.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to handle 3rd line issues. Mention specific examples of how you've successfully resolved technical problems in the past.
Highlight Communication Skills: Since good communication is essential for this role, emphasise your ability to work with teams and clients. Provide examples of how you've effectively communicated technical information to non-technical users.
Showcase Continuous Learning: Demonstrate your commitment to keeping up with emerging technologies. Mention any recent training, certifications, or personal projects that reflect your proactive approach to learning in the IT field.
How to prepare for a job interview at Ascend Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, VMware, and networking. Highlight specific projects where you've successfully implemented or troubleshot these technologies, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since good communication skills are essential for this role, practice explaining complex technical concepts in simple terms. This will help you convey your knowledge effectively during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've approached and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your logical approach and ownership of problems.
✨Research the Company and Its Technologies
Familiarise yourself with the company’s services and the technologies they use. Understanding their infrastructure and any recent projects can help you tailor your answers and show genuine interest in the role.
