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- Tasks: Lead operations to ensure safe and efficient flight schedules in a dynamic environment.
- Company: Join Ascend Airways, a growing player in the ACMI market with a collaborative culture.
- Benefits: Inclusive work environment with opportunities for career progression and development.
- Why this job: Be at the forefront of aviation operations and make a real impact on flight safety and efficiency.
- Qualifications: Experience in ACMI operations, strong communication skills, and knowledge of flight planning.
- Other info: Fast-paced role with a focus on teamwork and proactive problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Ascend Airways operate a small fleet of Boeing 737 aircraft (NG and MAX) in the ACMI market and opened its first operational base at London Gatwick in early 2024. The company is founded on the legacy of Synergy Aviation, a respected UK AOC holder, which has been acquired by Avia Solutions Group, already the world’s largest ACMI provider with over 200 airliners in operation.
The Operations Duty Manager (ODM) plays a pivotal role within the Operations Control Centre (OCC), which incorporates Maintenance and Crew Control, and Operations (Flight Watch and Flight Planning) functions. Providing calm, informed, and proactive support on-shift, the ODM helps ensure every flight operates safely, efficiently, and on-schedule during a 7-day-a-week, 24-hour operation.
In a fast-paced charter / ACMI environment, the ODM maintains situational awareness of the flying programme. They assist Operations and Crew Control Officers on shift, ensuring effective information flow, timely decision-making, and coordinated responses to programme change. They work collaboratively with colleagues across the OCC and wider business to mitigate disruption, uphold safety and compliance, and realise commercial opportunities.
To succeed in the role, the ODM draws upon strong flight planning knowledge and practical understanding of disruption management alongside flight time limitations. They are composed under pressure, solutions-focused, and commercially aware, ensuring every decision supports operational safety, efficiency, and customer satisfaction.
The successful candidate will have the following experiences:
- Experience working for a Type A / Network AOC holder.
- Experience of coaching and mentoring.
- Experience of ACMI operations / charter sales.
- Working knowledge of Flight Time Limitations and experience of managing aircrew rosters.
- Proficiency with operations control and safety management software, strong MS product skills.
- Flight Planning / ATFM competency.
- Conversant in meteorology.
- Strong communication skills.
- Environmental acumen.
Responsibilities:
- Safe, compliant and punctual services.
- Leading responses to operational disruption and in realising commercial opportunities.
- Proactive promotion of safe and compliant activities.
- Interpreting KPIs / metrics into daily objectives.
- Effective disruption management, collaboration and escalation.
- Imparting knowledge, supporting personal development and team initiatives.
- Cost control.
At Ascend Airways, we offer an inclusive and attractive working environment that supports opportunities for career progression.
If you are interested in applying for this role or would like to hear more we encourage you to reach out to recruitment@ascendairways.aero.
Operations Duty Manager employer: Ascend Airways
Contact Detail:
Ascend Airways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Ascend Airways or similar companies. Attend industry events or join online forums to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of flight planning and disruption management. Be ready to discuss how you’ve handled pressure in past roles and share specific examples that highlight your problem-solving skills.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, the Operations Duty Manager role requires strong collaboration, so demonstrate how you can effectively work with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Ascend Airways team.
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Duty Manager role. Highlight your experience with ACMI operations and any relevant flight planning knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Ascend Airways. Share specific examples of how you've handled disruption management or improved operational efficiency in the past.
Showcase Your Communication Skills: Strong communication is key in this role. In your application, demonstrate how you've effectively collaborated with teams or led responses to operational challenges. We love seeing candidates who can communicate clearly and confidently!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ascend Airways
✨Know Your Operations Inside Out
Before the interview, make sure you brush up on your knowledge of operations control and flight planning. Familiarise yourself with the specific challenges faced in ACMI environments, especially regarding disruption management and flight time limitations. This will show that you're not just interested in the role but also understand its complexities.
✨Showcase Your Calm Under Pressure
During the interview, be prepared to discuss scenarios where you've had to maintain composure in high-pressure situations. Use examples from your past experiences to illustrate how you effectively managed disruptions or made critical decisions. This will demonstrate your ability to thrive in a fast-paced environment like Ascend Airways.
✨Highlight Your Teamwork Skills
The Operations Duty Manager role requires collaboration across various teams. Be ready to share examples of how you've worked with others to achieve common goals. Emphasise your experience in coaching and mentoring, as this aligns well with the responsibilities of supporting personal development within the team.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's operational strategies, safety protocols, or future growth plans. This shows your genuine interest in the role and helps you assess if Ascend Airways is the right fit for you.