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- Tasks: Manage customer accounts and develop strong relationships while ensuring top-notch service delivery.
- Company: Join a successful logistics company in a collaborative team environment.
- Benefits: Competitive salary, 25 days leave, workplace pension, and long-term commitment rewards.
- Why this job: Be the key contact for customers and drive their satisfaction and success.
- Qualifications: 3 years in account management, strong communication skills, and problem-solving abilities.
- Other info: Office-based role with opportunities for career growth and development.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customer's logistical needs are met and support the optimisation of their supply chain operations.
Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
As the Customer Account Manager, you will be responsible for:
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customer's supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Ideally you will have the following skills & experience:
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
On offer for this Customer Account Manager role:
- Salary of £30-35,000 p/a.
- Office based role working Monday - Friday.
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please Apply!
Customer Account Manager in Studley employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Studley
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer account management sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their logistics operations and think about how you can contribute to their customer satisfaction goals. We want you to shine when you walk into that interview!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in previous roles. This will demonstrate your ability to proactively identify risks and implement effective solutions, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Customer Account Manager in Studley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant logistics or manufacturing background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our needs. Be sure to mention specific examples of how you've successfully managed accounts in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share instances where you've identified challenges and implemented effective solutions. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right people. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at ASC Connections
✨Know Your Customer
Before the interview, research the company’s key customers and their logistics needs. Understanding their business model and challenges will help you demonstrate how you can effectively manage and develop those relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you identified risks and implemented solutions in customer account management. Highlighting your critical thinking capabilities will show that you can proactively tackle challenges.
✨Familiarise Yourself with Tools
Brush up on your knowledge of CRM systems like Salesforce or SAP, as well as Excel. Being able to discuss how you’ve used these tools to analyse data and support decision-making will impress your interviewers.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Strong communication skills are essential for building long-term relationships, so be ready to demonstrate your interpersonal abilities during the interview.
