At a Glance
- Tasks: Manage shipping documentation and ensure timely deliveries for international customers.
- Company: Join a dynamic multinational manufacturing group in industrial machinery.
- Benefits: Competitive salary, flexible hours, and opportunities for career growth.
- Other info: Work in a supportive environment with a focus on diversity and equal opportunity.
- Why this job: Be a key player in global logistics and enhance your problem-solving skills.
- Qualifications: Experience in export logistics and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
Shipping Coordinator
Location: Grays, Essex
Salary: £28k-£32k + Benefits
Hours: 35 Hours per week (Flexible 3-Week Shift Rotation with lieu time: 07:00-15:00 / 08:00-16:00 / 09:00-17:00)
Contract Type: Full-time, Permanent
About the Opportunity
Are you a proactive supply chain professional with hands-on experience in customer order processing, haulage coordination, or export documentation?
A market-leading, global manufacturing business is seeking a versatile Shipping Coordinator to join their team near Grays, Essex. Managing the complete Order-to-Cash process, you will serve as the crucial hub connecting internal teams, external clients, logistics providers, and freight agents.
This role offers a varied daily workload in a well-established company with a collaborative, supportive site culture.
Key Responsibilities
- Customer Service & Order Management: Receive and process UK and international customer orders via SAP/Smiles, ensuring accurate pricing, up-to-date account records, and prompt resolution of product queries.
- Logistics & Freight Coordination: Arrange domestic haulage via TMS, liaise with loading teams and freight forwarders, and generate shipping/export documentation (including CMRs).
- Export & Customs Support: Work alongside shipping agents and Customs/Excise guidance to ensure export procedures run smoothly and export cells remain informed.
- Carrier & Billing Liaison: Manage daily pre-billing queries, monitor carrier delivery performance, and report on monthly service levels against contracts.
- Stock Control & Inventory: Maintain accurate stock systems, log incoming/outgoing shipments, and advise industrial and logistics teams on stock availability versus demand.
- Site Administration: Assist with visitor and traffic management systems, attend weekly performance reviews, and support wider operations during peak periods.
What We're Looking For
- Experience: Proven track record in a dual Customer Service and Despatch/Logistics environment.
- Education: Minimum of 5 GCSEs (or equivalent); formal qualifications in International Trade, Export, or Logistics are highly advantageous.
- Systems Skills: Previous experience using SAP or similar enterprise ERP software is strongly preferred.
- Documentation Knowledge: Familiarity with export paperwork, freight forwarders, and haulage coordination.
- Flexibility & Work Ethic: Willingness to work a rotating 3-week shift pattern (07:00-15:00 / 08:00-16:00 / 09:00-17:00) with occasional overtime during peak demands (compensated via time in lieu).
- Licence: A full UK driving licence is preferred due to the location.
What's on Offer?
- Varied & Engaging Role: Perfect balance of customer care, supply chain coordination, and stock control.
- Balanced Hours: A manageable 35-hour standard week with a structured shift rotation and flexible lieu time system.
- Global Backing: Join an established, world-class manufacturer offering stability and professional development.
We are committed to equal opportunity and diversity
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Shipping Coordinator employer: Asc Connections
ASC Connections is an excellent employer for Control Systems Engineers, offering a dynamic work culture that fosters innovation and collaboration. With opportunities for global travel and hands-on experience in cutting-edge technology, employees benefit from professional growth and development while working on complex automated machinery. The supportive environment encourages skill enhancement and provides a platform for meaningful contributions to exciting projects.
StudySmarter Expert Advice🤫
We think this is how you could land Shipping Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the shipping and logistics industry, especially those who work in export. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of export procedures and compliance. We recommend having specific examples ready that showcase your problem-solving skills and how you’ve handled challenges in past roles.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website for the best chance at landing that Shipping Coordinator role. We’re all about making connections, so don’t hesitate to reach out if you have questions or need tips on the application process!
We think you need these skills to ace Shipping Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in export logistics and shipping documentation. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Shipping Coordinator role. Share specific examples of how you've handled shipping challenges in the past.
Show Off Your Communication Skills:Since liaising with overseas customers is key, make sure your application reflects your strong communication abilities. We love candidates who can convey information clearly and confidently!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Asc Connections
✨Know Your Shipping Documentation
Make sure you brush up on the specifics of export shipping documentation. Familiarise yourself with international regulations and compliance requirements, as this will show your potential employer that you're serious about the role and understand the key responsibilities.
✨Showcase Your Customer Service Skills
Since you'll be liaising with overseas customers, prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve resolved issues or communicated effectively under pressure—this will highlight your proactive mindset.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenges you've faced in previous roles, especially related to shipping or logistics. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing how you tackled problems and found effective solutions.
✨Research the Company and Industry
Take some time to learn about the company and its position within the industrial machinery sector. Understanding their products, services, and market can help you tailor your responses and demonstrate your genuine interest in the role.
