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- Tasks: Deliver top-notch customer service and coordinate logistics operations.
- Company: Established logistics business in Redditch with a supportive team.
- Benefits: Flexible part-time hours, hands-on experience, and a friendly work environment.
- Other info: Great opportunity for career growth in a busy, engaging environment.
- Why this job: Join a dynamic team and enhance your communication and organisational skills.
- Qualifications: Strong organisational skills and confidence in customer communication.
The predicted salary is between 20000 - 25000 £ per year.
An opportunity has arisen for a Part-Time Customer Service Administrator to join a well-established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.
This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.
As the Customer Service Administrator, you will be responsible for:
- Delivering excellent customer service and acting as a key point of contact
- Loading orders onto internal systems and maintaining data accuracy
- Updating and maintaining spreadsheets to support customer service activity
- Liaising with carriers, subcontractors, and internal departments
- Keeping customers informed of job progress and delivery updates
- Closing out job files by obtaining PODs, purchase orders, and required documentation
- Ensuring jobs are completed and checked prior to invoicing
- Handling invoice queries, customer complaints, and other related tasks
Part Time Customer Service Administrator in Redditch employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Administrator in Redditch
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be clear and confident when talking to customers and colleagues. Role-play common scenarios to boost your confidence.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right job and streamline your application process. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Part Time Customer Service Administrator in Redditch
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled customer queries and complaints in the past, so share specific examples that demonstrate your ability to communicate effectively and resolve issues.
Be Organised and Detail-Oriented: Since this role involves a lot of data entry and maintaining spreadsheets, it's crucial to showcase your organisational skills. Mention any tools or methods you use to stay organised and ensure accuracy in your work.
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us that you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at ASC Connections
✨Know the Company Inside Out
Before your interview, take some time to research the logistics business. Understand their values, services, and any recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and ensured smooth operations.
✨Practice Clear Communication
Since you'll be liaising with customers and internal teams, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you explain processes or handle customer queries.
✨Prepare for Common Scenarios
Think about potential challenges you might face in this role, like handling customer complaints or managing invoice queries. Prepare your responses to these scenarios, demonstrating your problem-solving skills and ability to maintain a positive attitude under pressure.