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- Tasks: Deliver top-notch customer service and coordinate logistics operations.
- Company: Established logistics business with a supportive team culture.
- Benefits: Part-time hours, 25 days annual leave, and training provided.
- Other info: Office-based role in Redditch with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills.
The predicted salary is between 12 - 15 £ per hour.
An opportunity has arisen for a Part‑Time Customer Service Administrator to join a well‑established logistics business based in the Redditch area. Working within a busy technical operations team, you will be responsible for delivering high levels of customer service while supporting the coordination and tracking of jobs from start to finish.
This role will suit someone highly organised and confident communicating with customers, subcontractors, and internal teams. You will play a key part in ensuring accurate data entry, clear communication, and smooth movement of goods, while keeping customers informed throughout the process.
As the Customer Service Administrator, you will be responsible for:
- Delivering excellent customer service and acting as a key point of contact
- Loading orders onto internal systems and maintaining data accuracy
- Updating and maintaining spreadsheets to support customer service activity
- Liaising with carriers, subcontractors, and internal departments
- Keeping customers informed of job progress and delivery updates
- Closing out job files by obtaining PODs, purchase orders, and required documentation
- Ensuring jobs are completed and checked prior to invoicing
- Handling invoice queries, customer complaints, and operational queries
- Maintaining accurate filing and system housekeeping
- Escalating issues appropriately to ensure timely resolution
Ideally, you will have experience in:
- Customer service and administrative roles
- Working in a fast‑paced, detail‑driven environment
- Managing multiple tasks and priorities effectively
- Using MS Office, including spreadsheets and databases
- Confident written and verbal communication
- Transport or logistics environments (advantageous, but not essential)
On offer for this Customer Service Administrator role:
- Permanent, part‑time position (24 hours per week)
- Working Wednesday to Friday, 7am - 3:30pm
- 25 days' annual leave plus bank holidays (pro‑rata)
- Supportive team environment with training provided
This is an office‑based role, so candidates must be able to commute to the Redditch area. If you are customer‑focused, highly organised, and enjoy taking ownership of your work, please apply.
Part Time Customer Service Administrator employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the logistics business. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or manage multiple tasks. Role-playing with a friend can really help boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple priorities in the past. Highlight your experience with data entry and using spreadsheets, as these are key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Part Time Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. We want to see how you've handled similar roles in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you’ve delivered excellent customer service and managed multiple tasks effectively.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon and make sure your key skills stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen to join us!
How to prepare for a job interview at ASC Connections
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the logistics industry and think about how your skills can contribute to delivering excellent customer service.
✨Show Off Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly and Confidently
As you'll be liaising with customers and internal teams, practice your communication skills. Be ready to demonstrate how you handle customer queries or complaints effectively, showcasing your ability to keep everyone informed throughout the process.
✨Prepare for Common Questions
Anticipate questions related to data entry accuracy, handling invoices, and managing job progress. Think about how you would respond to scenarios involving tight deadlines or difficult customers, and prepare your answers in advance.