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- Tasks: Support customers, manage accounts, and drive sales activity in a dynamic team.
- Company: Successful FMCG company with a focus on teamwork and customer service.
- Benefits: Flexible working hours, competitive pay, and free on-site parking.
- Why this job: Gain valuable experience in telesales while making a real impact on customer satisfaction.
- Qualifications: Experience in sales or customer service, strong communication skills, and a proactive attitude.
- Other info: Temp-to-perm role with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
A successful FMCG company are recruiting a Part-time Telesales Administrator in the Bartley Green area. Working in a small team you will be providing additional support across Monday - Thursday with flexibility to support on a Saturday during busy periods. A temp-to-perm role, working hours and days can be flexible. Reporting to the Sales Office Manager, you will play a key role in supporting customers, managing accounts and driving sales activity.
As a Telesales Administrator you will be:
- Re-engaging lapsed customers and upselling products where appropriate
- Handling customer enquiries via phone, email and app
- Preparing quotations and processing sales orders
- Managing and developing existing customer accounts
- Delivering a high level of customer service and support
- Processing invoices and card payments
- Maintaining accurate records across internal systems and spreadsheets
The ideal candidate will have the following experience:
- Previous experience in internal sales, customer service, telesales or a commercial office-based role
- Experience processing sales orders
- Confidence in upselling and cross-selling products
- Strong communication and organisational skills
- A proactive and customer-focused approach
What's on offer for this Telesales Administrator role:
- Working hours to be mutually agreed across Monday - Thursday with flexibility to work on Saturdays (9am-1pm) in busy periods.
- Hourly rate of pay £(phone number removed)p/h
- Free on-site parking
If you are looking for a part-time role in Telesales Administration, please apply today.
Telesales Administrator in Halesowen employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Administrator in Halesowen
✨Tip Number 1
Get to know the company! Research their products and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your relevant experience in telesales and customer service. Keep it engaging and make sure to mention your upselling skills!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Telesales Administrator. It could give you an edge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep your name fresh in their minds and show your proactive attitude.
We think you need these skills to ace Telesales Administrator in Halesowen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in internal sales and customer service. We want to see how your skills match the Telesales Administrator role, so don’t be shy about showcasing your upselling and cross-selling abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive approach and how you’ve successfully managed customer accounts in the past.
Show Off Your Communication Skills: Since this role involves handling customer enquiries, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and confidently, both in writing and over the phone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ASC Connections
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with their customer base and any recent news about them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Telesales Administrator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer enquiries or upsold products.
✨Be Ready for Role-Play
Expect some role-play scenarios where you might have to handle a customer call or enquiry. Prepare by thinking about common customer issues and how you would address them. This will showcase your problem-solving skills and customer-focused approach.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
