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For Companies At a Glance
- Tasks: Manage customer accounts and develop strong relationships while ensuring top-notch service delivery.
- Company: Successful logistics company with a focus on customer satisfaction and teamwork.
- Benefits: Salary of £30-35,000, 25 days leave, and a workplace pension scheme.
- Why this job: Be the key contact for customers and drive their success in logistics.
- Qualifications: 3+ years in account management, strong communication skills, and problem-solving abilities.
- Other info: Office-based role with opportunities for long-term commitment and career growth.
The predicted salary is between 30000 - 35000 £ per year.
Based in the Studley area, an opportunity has arisen for a Customer Account Manager to join a successful Logistics company. Working in a small team, you will be responsible for managing and developing customer relationships, ensuring agreed service levels are consistently delivered while driving high levels of customer satisfaction. Acting as the primary point of contact for assigned accounts, you will ensure customers' logistical needs are met and support the optimisation of their supply chain operations. Working closely with internal stakeholders and customers, you will proactively identify challenges, propose effective solutions, and build long-term, profitable partnerships. This role plays a key part in both operational delivery and commercial performance, contributing to customer retention, growth, and sustainability objectives.
Responsibilities
- Managing and developing relationships with assigned customer accounts, acting as the primary point of contact for contract management and service delivery.
- Conducting regular performance reviews to monitor service levels.
- Proactively identifying risks and issues, implementing effective solutions to minimise disruption to customers' supply chains.
- Collaborating with internal teams to ensure timely deliveries, asset availability, and overall contract success.
- Overseeing commercial activity within customer accounts, including pricing changes, contract renewals, and identifying opportunities for growth.
- Analysing customer data, trends, and forecasts to provide strategic insights and support informed decision-making.
- Actively identifying opportunities to expand the company's business within existing customer accounts.
Qualifications
- Minimum of 3 years' experience in customer account management, preferably within manufacturing or logistics.
- Strong communication and interpersonal skills with the ability to build long-term customer relationships.
- Excellent problem-solving and critical thinking capabilities.
- Ability to manage multiple priorities and meet deadlines effectively.
- Proficient in Microsoft Office applications, particularly Excel.
- Experience using CRM or customer management systems (e.g. Salesforce, SAP) is advantageous.
Benefits and How to Apply
- Salary of £30-35,000 p/a.
- Office based role working Monday - Friday.
- 25 days annual leave plus bank holidays.
- Workplace pension scheme.
- Length of service awards recognising long-term commitment.
If you are customer focused with a passion for delivering excellent service, please Apply!
Customer Account Manager employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer account management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your problem-solving skills and ability to build relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant logistics or manufacturing background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our needs. Be sure to mention specific examples of how you've driven customer satisfaction in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your problem-solving abilities. Share instances where you've identified challenges and implemented effective solutions. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ASC Connections
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their logistics operations and any recent news or challenges they might be facing. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve resolved issues, improved service levels, or contributed to customer satisfaction. This will illustrate your ability to thrive in a customer account management role.
✨Be Ready to Problem-Solve
Anticipate questions about how you would handle specific challenges in customer account management. Think of scenarios where you identified risks and implemented solutions. This will showcase your critical thinking and problem-solving skills, which are crucial for this position.
✨Familiarise Yourself with Tools
Brush up on your knowledge of CRM systems and Microsoft Excel, as these are key tools for the role. Be prepared to discuss how you've used these tools in previous roles to manage accounts and analyse data effectively.