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For Companies At a Glance
- Tasks: Lead operations and drive digital transformation in a fast-paced environment.
- Company: Global leader in technology-enabled professional services.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of service delivery with cutting-edge technology and strategic leadership.
- Qualifications: Proven senior leadership experience and change management skills.
- Other info: Join a dynamic team focused on innovation and collaboration.
The predicted salary is between 54000 - 84000 £ per year.
Location: Northamptonshire (Hybrid)
Role Type: Permanent, Senior Leadership
Sector: Technology-Enabled Professional Services / HR Tech
The Opportunity
Our client is a global, industry leader, partnering with thousands of organisations to drive intelligent, data-led decision-making. Following a period of sustained growth, they are seeking a strategic Head of Operations to modernise their service delivery engine and lead their operational strategy into its next phase of evolution. This is a pivotal role for a leader who excels at the intersection of people leadership and digital adoption. You will be responsible for transforming operational workflows, leveraging automation to ensure the business can scale efficiently without compromising the quality of service.
The Role
- Operational Optimisation: Lead the "Operational Health Score," driving improvements in Turn Around Times (TAT) and process efficiency through data-driven insights.
- Digital Transformation: Act as the bridge between operations and technology, identifying opportunities for RPA and AI implementation to unlock smarter, more scalable ways of working.
- Strategic Resource Planning: Align operational capacity with commercial demand, managing resource planning and budget drivers to optimise margins and performance.
- Cultural Architecture: Foster a high-performance environment built on empowerment, digital literacy, and a shared sense of purpose.
- Senior Stakeholder Management: Work closely with the C-suite and cross-functional departments to ensure operational goals are perfectly aligned with the long-term business strategy.
The Ideal Candidate
- Proven Senior Leadership: Extensive experience leading multi-functional teams within a service-oriented or complex professional services environment.
- Change Management: A track record of successfully leading digital transformation or automation initiatives (knowledge of RPA/AI tools is highly advantageous).
- Commercial Acumen: Ability to interpret complex data to make informed decisions that balance operational quality with profitability.
- Industry Background: Experience in HR Tech, Compliance, Background Screening, or a similarly regulated environment is preferred but not essential.
- Collaborative Approach: A natural partner who can influence senior stakeholders and foster collaboration between operations, technology, and customer-facing teams.
Why Apply?
This is a rare chance to take full ownership of a global operation during a period of significant technological investment. You will have the autonomy to shape the operational roadmap and the support to implement cutting-edge tools that redefine service delivery.
To apply, please submit your CV for a confidential discussion.
Head of Operations (Service Delivery & Automation) in Ampthill employer: ASC Connections
Contact Detail:
ASC Connections Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations (Service Delivery & Automation) in Ampthill
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. We want you to walk in feeling confident and ready to show how you can lead their operational strategy.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in leading teams and driving digital transformation. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate leaders like you to join our team!
We think you need these skills to ace Head of Operations (Service Delivery & Automation) in Ampthill
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you understand the key responsibilities and skills required for the Head of Operations role.
Tailor Your CV and Cover Letter: Don’t just send us a generic CV! Highlight your relevant experience and skills that match the job description. Use specific examples to show how you've led teams or driven digital transformation in the past. We want to see how you can bring value to our operations!
Showcase Your Leadership Style: As a senior leader, we’re keen to know about your approach to people management and operational strategy. Share your philosophy on leadership and how you empower teams to achieve their best. This will help us understand if you’re the right fit for our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and ensures it gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ASC Connections
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent projects. Understanding their approach to service delivery and digital transformation will help you align your answers with their goals.
✨Showcase Your Leadership Experience
Prepare specific examples of how you've led teams through change, especially in service-oriented environments. Highlight your experience with digital transformation and automation initiatives to demonstrate your fit for the Head of Operations role.
✨Be Data-Driven
Since the role involves operational optimisation, come ready to discuss how you've used data to drive improvements in efficiency and turnaround times. Bring examples of metrics you've tracked and how they influenced your decision-making.
✨Engage with Stakeholders
Think about how you've collaborated with senior stakeholders in the past. Be prepared to discuss your approach to fostering collaboration between operations and technology, as well as how you’ve aligned operational goals with broader business strategies.
