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- Tasks: Manage customer accounts and ensure top-notch service in a dynamic engineering environment.
- Company: Established manufacturing and engineering business with a focus on teamwork.
- Benefits: £35,000 salary, 33 days holiday, early Friday finish, and ongoing training.
- Other info: Fast-paced environment with great opportunities for growth and development.
- Why this job: Be the key contact for customers and make a real impact on their experience.
- Qualifications: Experience in account management or customer service, preferably in engineering or manufacturing.
The predicted salary is between 35000 - 35000 £ per year.
A Customer Account Manager opportunity has become available within a well-established manufacturing and engineering business based in the Willenhall area. Supporting a busy commercial team, this role will act as the key point of contact for customer accounts, ensuring excellent service levels, clear communication, and smooth order progression across multiple engineering programmes.
Working closely with engineering, production, planning, quality, and commercial teams, the successful candidate will support customer relationships from order receipt through to delivery. This position would suit someone with previous experience within Account Management, Customer Service, Commercial Coordination, or Sales Support within a manufacturing or engineering environment.
Customer Account Manager responsibilities include:
- Acting as the primary point of contact for assigned customer accounts, building strong long-term relationships.
- Managing customer enquiries, order updates, delivery schedules, and issue resolution.
- Supporting contract review activities and ensuring customer requirements are communicated internally.
- Liaising with engineering, production, planning, and quality teams to support on-time delivery performance.
- Maintaining internal trackers, spreadsheets, reports, and customer documentation.
- Coordinating and distributing weekly order book updates and performance reports to customers where required.
- Representing the business during customer meetings, visits, and audits.
- Contributing to continuous improvement initiatives to enhance customer service and delivery performance.
Customer Account Manager desirable skills and experience:
- Previous experience within Account Management, Customer Service, Commercial Coordination, or Sales Support.
- Experience within manufacturing, engineering, machining, aerospace, defence, or technical industries.
- Strong organisational skills with excellent attention to detail.
- Confident managing multiple priorities and high volumes of communication.
- Strong communication skills with a professional and customer-focused approach.
On offer:
- Salary circa £35,000 depending on experience.
- 33 days annual leave including bank holidays.
- Early finish on Fridays.
- Pension scheme and company benefits.
- Ongoing training and development opportunities.
If you are organised, customer focused, and enjoy working within a fast-paced engineering and manufacturing environment, please apply.
Customer Account Manager in Willenhall employer: ASC Connections Ltd
Contact Detail:
ASC Connections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and engineering sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, services, and culture. We want you to walk in there feeling confident and ready to show how you can enhance customer relationships and support their teams.
✨Tip Number 3
Practice your communication skills! As a Customer Account Manager, you’ll need to manage multiple priorities and keep everyone in the loop. We suggest doing mock interviews with friends or family to sharpen your responses and ensure you come across as professional and customer-focused.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that dream job in account management!
We think you need these skills to ace Customer Account Manager in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in account management, customer service, or any relevant fields. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built strong customer relationships and managed multiple priorities in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ASC Connections Ltd
✨Know Your Customer
Before the interview, research the company and its customer base. Understand their products, services, and the industries they operate in. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Account Manager, strong communication is key. Prepare examples of how you've effectively managed customer relationships in the past. Be ready to discuss how you handle enquiries, updates, and issue resolution with clarity and professionalism.
✨Highlight Your Organisational Skills
This role requires juggling multiple priorities. Bring examples of how you've successfully managed various tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve customer issues or improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.